German Speaking Customer Service Coordinator

2 weeks ago


Manchester, United Kingdom Page Personnel Secretarial & Business Support Full time

A fantastic opportunity has arisen for a German Speaking Customer Service Coordinator to join a leading manufacturing and supply chain business. Supplying globally, this is a fantastic opportunity to support customers with their orders.

**Client Details**

Our client, based in Manchester, is a logistics distribution and supply chain business. Due to continued growth, they are looking for a German Speaking Customer Service Coordinator to support their customers.

**Description**

Duties of the German Speaking Customer Service Coordinator:

- Account ownership and management of customer relationships (internal and external). Communicate effectively with customers, sales representatives, sales managers, warehouses, plants and all other internal groups required to meet customer needs.
- Discuss availability issues with customers, employing methods of resolution such as negotiating lead-time, alternative ship points, etc. Identify inventory status and product availability options. Understanding the demand requirement planning process, whichis key to successful customer order fulfillment.
- Recognize changes in customers demand and provide feedback to sales and demand management. Understand business policies and compliance regulations regarding technical requests. Understand sales forecasts and their relationships to the business and anticipatemonth end deadlines based on forecast realisation.

**Profile**
- Experience of working in a customer facing roles, in a manufacturing-based business.
- German speaking
- Commercial acumen
- High level of interpersonal skills.
- Ability to develop relationships with key customers and internal stakeholders
- Exposure to marketing activities.
- Demonstrated understanding of best practice, tools and techniques for driving continuous improvement.

**Job Offer**

The salary on offer is £26k - £30k



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