Customer Service Adviser
2 weeks ago
**Our client are a fast growth ecommerce business.**
**The Role**
They are recruiting a German Speaking Customer Success Agent in an exciting time of change. Sitting within the Customer Success team the role requires both reactive support and active engagement with customers to improve customer retention, increase customerlifetime value, boost customer loyalty and create a better customer experience.
You will be the first point of contact for customers in their journey with the business, ensuring a fantastic relationship is built, their questions are answered and brand loyalty is built.
You will definitely have previous experience with customers, excellent communication skills, be fluent in German, fluent in English and have a friendly demeanour. If you have ZenDesk, Netsuite or similar software experience that would be helpful and a salesbackground and proven ability to manage relationships would be ideal.
**You will be responsible for**:
Providing a detailed and informative service about products and services to customers
Resolving customer queries by listening to customers and finding solutions to problems to ensure customer happiness
Proactively building relationships with customers all the way through the customer journey
Maintaining customer accounts on Netsuite
Cross functional liaising with all departments in the organisation to share customer feedback on products, services and experience
Be the voice of the organisation when servicing customers
Translating product descriptions, local market promotions and blogs
Optimising the use of language on multilingual websites
**You will definitely have**:
Business level verbal and written language ability in German
1 - 2 years in a customer focused role
Basic to Intermediate computer skills
Clear, effective and confident communication skills
Excellent problem-solving skills
Ability to prioritise workload
**It would be great if you also had**:
Zendesk / Big commerce / Netsuite experience (or any other customer related software use)
E-commerce experience
Any recognised customer service or sales training
Sales experience
Translation experience
Excellent package on offer.
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