Customer Service Associate

2 months ago


Manchester, United Kingdom Alexander Mann Solutions Full time

Are you looking for a role that can really make a difference?

Join a team that can impact people's lives every daily whilst working in a dynamic, fast paced environment.
- Start date: 19th June 2023
- 12 month contract
- £12.86 per hour
- 33 days holiday each year
- 35 hours per week
- **Based in Hardman Boulevard, Manchester**:

- **You will work 5 days a week including 1 weekend day, 8 hour shifts will be rotational and between the times of 8am and 8pm.**:

- Fully paid 6 weeks training
- Office based

**What you'll do...**

As a Customer Service Associate, you'll be responding to queries from customers promptly and tactfully within our SLAs. We're looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.

**Your day-to-day will include**:

- Authorising and investigating all transactions to our KPIs
- Collecting the required information from the customers
- Reviewing processes which could be automated or enhanced to improve the customer experience

**The skills you'll need...**

In order to excel in this role, you'll have strong customer service abilities along with customer and industry knowledge. You'll work well in a fast-paced environment and have good organisational skills to deliver to deadlines.

**You'll also demonstrate**:

- An understanding of our industry and its customers
- Excellent written and verbal communication skills

**We look forward to receiving your video interview**

**Ref: NWG01022**

**Job Types**: Full-time, Temp to perm
Contract length: 12 months

**Salary**: £12.86 per hour

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 19/06/2023



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