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Customer Service Associate

4 months ago

Manchester, United Kingdom DF Capital Full time

About Us:

We’re DF Capital, a specialist savings and commercial lending bank built to serve the needs of individuals and businesses in the UK. From straightforward savings to practical commercial finance solutions, our aim is to provide first-class customer service to help manage and grow businesses or consumer savings.

We are entering another exciting chapter of the DF Capital story as we look to accelerate our ambitions and significantly scale the business, our Retail Savings Team is following suit. If you're passionate about delivering exceptional customer service, have previous experience of working in a contact centre environment and want to be part of a hard-working team, then we want to hear from you

Why others choose DF Capital:

We’ll take you on an exciting journey to build a bank that's not just about financial transactions, but cares about investing in the futures of our customers, colleagues, communities, and the planet.

We're dedicated to nurturing your career journey by offering bucket loads of opportunities for personal and professional development. Whether you're looking to build your career for the long haul at DF Capital or need some specific experience to springboard you onto something else, we're here to support your growth journey every step of the way.

We will always do our best to ensure everyone has an industry-leading compensation and benefits package, designed to recognise and reward your valuable contributions and dedication.

We are building a culture that brings fun and excitement to your professional journey, ensuring that you live your best work life and find fulfilment beyond just the professional milestones.

Requirements

Your day to day


As a Savings Associate, you will work closely with the Savings Team Leader and team to deliver exceptional service for our customers, alongside general support to the wider business.Day-to-dayy tasks will include:

  • Be the first point of contact with our savings customers on the phone and via email.
  • Help customers with the opening and ongoing running of their accounts.
  • Ensure accurate and timely response to customer queries.
  • Meet service-level agreements for processes as specified by the Savings Manager.
  • Liaise with the wider business, including Cash Operations, Change and Finance.
  • Represent the Savings team including cross-functional projects providing insight for process improvements.
  • Ensure all retail processes are completed efficiently and accurately.
  • Complaints to be dealt with effectively by following internal processes.

You should apply if:

At the very heart of every DF Capital employee is a shared identity and belief in what we are and what we do. It’s about how we see ourselves and what is important to us. You will live our brand values. As such, you will be curious, enjoy enthusiastically experimenting,  always demonstrate integrity and love to give back. The following skills and experience are required for this role:

  • At least 12 months experience of working in a customer call centre in any industry or sector.
  • Exceptional customer service skills
  • Good analytical and problem-solving skills
  • Keen eye for detail
  • Ability to prioritise with a focus on accurate, timely outcomes
  • Ability to operate and help motivate in a team-orientated environment
  • Customer service experience: financial services, retail, or hospitality
  • High numeracy and literacy skills
  • Excellent communication skills
  • Preferably degree educated in a numerate discipline
  • Customer service excellence
  • Complaint handling
  • Proficient in Microsoft Office programs

 

Your working life will look like

This role is based at our Manchester HQ Monday to Friday 9.00 am to 5.30 pm. You may be required to work across different areas of the business when appropriate.  No weekends are required.

Benefits

What’s in it for you?

  • Salary up to £26,000 per year, dependent on experience.
  • Private medical insurance for you and your partner/spouse
  • 10% Employer pension contribution
  • 30-day annual leave entitlement plus Bank/Public Holidays
  • Free Gym Membership
  • Discretionary annual bonus
  • Discretionary share awards
  • Life Assurance
  • Income Protection
  • Save As You Earn company share acquisition scheme
  • Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
  • 4 days paid Volunteering leave to support our local communities
  • Vibrant office location in the lively city centre of Manchester.