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Customer Service Associate
2 weeks ago
We are currently seeking a Customer Service Associate to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with excellent service and support. You will handle inquiries, resolve issues, and ensure a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-focused attitude.
**Responsibilities**:
- Conduct data entry tasks accurately and efficiently
- Analyse customer needs and recommend suitable products or services
- Uphold phone etiquette standards while interacting with customers
- Demonstrate up selling techniques to promote additional products or services
**Skills**:
- Excellent communication and interpersonal skills
- Strong analytical abilities to understand customer requirements
- Knowledge of phone etiquette practices
- Experience in upselling techniques to increase sales opportunities
Join our team as a Customer Service Representative and contribute to delivering outstanding service to our valued customers.
Pay: From £23,893.00 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Manchester, M4 6DE: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 23/06/2024
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