Customer Service Administrator

5 days ago

Greenford, United Kingdom William Jackson Food Group Full time

 Overview - In this full-time role as Customer Service Administrator, the post holder will be working within a customer service team of 11, you will have direct customer contact in a phone based hybrid working environment.

About Belazu

We are part of the William Jackson Food Group. This is a lovely opportunity to join a business with an impressive set of accreditations, from B Corp status to silver standard Investors in People and newly recognised in 2024 as a Sunday Times Best Place to Work. We are a diverse team with a shared set of professional goals and social values that drive a hugely satisfying working experience. Belazu has been a pioneer of supplying high quality, Middle Eastern and Mediterranean Ingredients within the UK’s Foodservice for over 30 years. We are an innovative leader in our field, with an energetic and high performing working culture. We have ambitious plans to grow over the next 5 years and take great pride in the values that form the spine of our business.

What the day job looks like:

In this full-time role as a Customer Service Administrator, you will be responsible for:

  • Providing general daily support to the rest of the Customer Service team
  • Respond to customer queries both by telephone and email, as quickly as possible
  • Orders processed accurately, according to specific customer requirements and any anomalies reported
  • Arrange 3rd party transport for those orders that require it
  • Working with internal business partners and customers regarding special customer requirements
  • Opening new accounts, general office administration and filing
  • General support role for the Sales Team
  • Resolve day to day issues where necessary
  • Meet all required standards and service levels for all customers
  • Ensure good communication with all key departments of the business
  • Display a “can do” attitude
  • Comply with Health & Safety & Food Safety Standards within the business
  • Attention to detail and quality focus is essential
  • To contribute to the Health & Safety, Food Safety and Socio-Environmental/Energy Belazu values, and to help achieve the company-wide objectives that are communicated on an on-going basis
  • Achieve all KPIs and annual goals set, including objectives  

This role will suit you if:

  • You have either relevant administration or sales support experience, or has experience of working within a Customer Service department
  • Have excellent verbal and written communication skills for internal and external stakeholder interactions.
  • Enjoy taking initiative and problem-solving. We’re on a mission to be efficient, so spotting how to improve aspects of this role and be able to work out solutions for issues is going to help you do well here.
  • Have advanced proficiency in Microsoft Office 365, especially Excel and Outlook
  • You demonstrate our key behaviours – Honesty, Passion, Respect, Accountability, and Customer Success

This role may not be for you if:

  • Are daunted by the idea of autonomy. You will be given freedom when doing your work, so we want everyone in the team to hold themselves accountable for delivering great results.
  • Aren’t a self-starter. We’ll always be here to give direction, but we love to see how you tackle things with your own thinking first
  • You struggle with time management, reliability, deadlines, or working effectively as part of a team
  • You do not enjoy tasks that require you to be organized and have an eye for details.
  • You are not collaborative and do not have a proactive approach to problem-solving

What’s in it for you?

  • 33 days annual (including 8 public holidays) per annum
  • Auto-Enrolment Pension, plus an enhanced pension option
  • Discretionary annual bonus scheme
  • Learning and development opportunities
  • Life assurance from day one
  • Cycle to work scheme
  • Employee benefits portal with retail discounts, EAP and GP services and financial support tools
  • Volunteer days
  • Free parking on site
  • Up to 40% discount on Company products
  • Socials and internal awards
  • Subsidised Canteen

Terms

  • 40 hrs/week i.e 09.30 – 18.00 Mon-Fri (with a view to possibly moving to Sun - Thurs after initial training) – these hours are by agreement with your manager.
  • Hybrid role – 2 days in office, 3 days WFH.
  • Probationary period 3 months
  • Annual salary review (our ‘movers and shakers’ are always rewarded)
  • 10% KPI related bonus based around challenging but achievable tasks related to the role

Thanks for reading our job advert. We do our very best to bring to life what it’s like working as part of our team. Diverse teams really are the best teams. We want everyone to feel they can be themselves at work and develop their talents to the full. All colleagues are expected to take personal responsibility for keeping our workplace free from discrimination, harassment, and bullying - a place where everyone is treated fairly and respectfully.
We also know that sometimes some candidates may be put off applying for a job unless they think they can tick every box. If you are really excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… go on… why not give it a whirl? Good luck

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