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OPCMHT Administrative Assistant

3 months ago


Shaftesbury, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time

Job summary

We are looking for a motivated and enthusiastic Band 3 administrator to join the Older Persons Community Mental Health Teams based at Westminster Memorial Hospital. The post is 15 hrs per week and will cover administrative duties.

You need to have developed IT skills, a working knowledge of Microsoft Office and demonstrable experience of working in an office environment. The post holder will be responsible for providing administrative support. We are a busy team, and the post holder will be responsible for managing the day-to-day office-based tasks, following processes and procedures including handling phone calls, processing referrals to our systems, booking/arranging appointments for the clinicians, and dealing with enquiries for the team and audio/copy typing of letters and minutes.

We work with people who may have communication and/ or cognitive impairment so a clear and compassionate telephone manner is essential. Previous NHS experience and experience of using RiO patient records system will be an advantage. Being adaptive and flexible to the needs of the service and our client group is essential.

If you are looking for a change, a challenge and working with a wide variety of professionals, this could be the role for you.

Main duties of the job

To provide secretarial cover for clinical team members which includes consultants

To deal with incoming and outgoing post

To ensure patient records are kept up to date on the trust electronic record system RIO

To arrange meeting an appointments and ensure all parties have the relevant information

To liaise with relevant staff from health, social services and other agencies as required

Minute take as required including multi-disciplinary meetings, business meetings, plus occasionally MARM and Best interest meetings

To produce reports for business meetings/multi-disciplinary meetings as required

To ensure information is appropriately and securely stored, filed and easily retrievable.

To obtain information from other agencies and departments within the trust as required

To promote, adapt and share good practice between the administration team and other agencies

To collate hard copies of relevant policies and procedures on behalf of the team members

To provide secretarial cover for other clinical staff and other administration departments to ensure the smooth running of the service

To produce statistics that may be required

To support all staff in ensuring that Integrated Care Programme Approach processes are adhered to. Have a good understanding of the CPA processes and forms.

To participate in flexible working within the Mental Health Services ensuring adequate secretarial cover is provided as necessary.

To manage and order stock and stationary

To audio type when required.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

Job description

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

Dorset HealthCare is in partnership with The Princes Trust to support people getting into work, as part of this partnership, we offer an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. Please contact to access the support.

Person Specification

Job specific

Essential

oGCSE in English and Maths or equivalent.

Desirable

oPrevious NHS/Office experience

Information technology

Essential

oIntermediate IT skills, normally obtained through practice or practical training

Personal qualities and attributes

Essential

oThe ability to work flexibly and effectively within a team environment.

Knowledge

Essential

oKeyboard skills

Desirable

Audio typing