Car Park Cashier

2 months ago


London Borough of Newham, United Kingdom CRA GROUP LIMITED Full time

3 months contract with an East London based Local Authority.

Job Summary:

·         To maintain proper equipment handling and cashiering duties and assist customers.

·         Ensuring that they are carried out in line with legal and client requirements and adhering to LBN’s policies and procedures.

·         Proactively dealing with customer requests, car park devices, and client requests, resource planning to ensure optimal service delivery.

Key Duties/Accountabilities:

·         Day-to-day tasks to ensure that the appropriate charge is explained to all customers and recording procedures are followed in detail and with accuracy

·         To ensure the accurate reconciliation of cash and tickets and comply with procedures in recording on the Cashier Shift Report.

·         To comply with procedures in recording of lost tickets, authorised controlled exits, pass card rejections, barrier raises etc.

·         To carry out minor & basic repairs and first line maintenance on access control equipment.

·         To check and request consumables to ensure the smooth operation of the car park.

·         To report any faults or maintenance requirements to the on-duty supervisor.

·         To act diplomatically in all discussions with tenants/contractors/visitors and customers to the car park.

·         Ensure correct input and recording of all transactions and daily reports.

·         To be thoroughly familiar and comply with the Council’s Health and Safety policy and procedures.

·         Ensure that routine patrols are carried out and to actively participate in these.

·         Reporting of any defects around the car park to the duty supervisor.

·         To carry out any other reasonable duties as requested by the supervisor and/or the car park Team Leader.

·         Always maintain the highest standard of personal hygiene and appearance, ensuring uniform (which is provided) is clean and smart in appearance when on duty.

·         Communicate in a professional and courteous manner when dealing with members of the general public.

·         Complete any relevant documentation in accordance with Council Policies and Procedures, for example annual leave requests.

·         Be aware of general and other changes that may affect the operation of the car park.

·         Undertake any other duties consistent with the nature and grade of the post as necessary or as requested.

Essential Experience Required:

·         Past experience working in a car park environment would be desirable, although not essential as full training will be provided.

·         The incumbent must have an appreciation of the importance of customer service and how this is applied in the context of the car park.

Additional information to note:

·         Willingness and ability to work occasional evenings, overnight and weekends to maintain service delivery.

·         Some of the duties undertaken by this post [may/will] require the post holder to have a full current driving licence and be willing to drive a Council vehicle after completing a Council driving test.

·         This post is subject to a [standard/enhanced] DBS check.

·         This post is exempt from The Rehabilitation of Offenders Act (1974).

The closing date for this position is Friday 09/08/2024.

 

 




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