Parking Car Pound Cashier

3 months ago

Newham, United Kingdom Unity Recruitment Full time

**Job Title**:Pound Operative **Service Area**: Parking Service

**Grade: SC4 Date last updated**:
MONTH AND YEAR

**EQUALITY AND DIVERSITY**
We are committed to and champion equality and diversity in all aspects of employment with the
London Borough of Newham. All employees are expected to understand and promote our Equality and Diversity Policy in the course of their work.

**PROTECTING OUR STAFF AND SERVICES**
Adherence to Health and Safety requirements and proper risk management is required from all employees in so far as is relevant to their role. All employees are expected to understand and promote good Health and Safety practices and manage risks appropriately.

**Overall Purpose of Job**

To assist customers attending the car pound for vehicle collection, and ensuring that the service they receive is in line with legal and council policies and procedures.

Proactively deal with customer requests, car pound devices, and Council requests

Be responsible for the organisation of all vehicles within the car pound, including maintaining an accurate car pound log, assisting with the scrap and auction process, and monitoring the activities of the tow trucks.

**Job Context**

The post holder reports to the Enforcement Team Leader

1. The post holder has no line management responsibility.

2. The post holder has no budget responsibility.

3. The post holder will be required to work evenings, weekends and public holidays in order to meet service requirements, and may also be required to work over-night.

4. The post holder will be required to wear a uniform and to ensure that all staff adhere to this dress code.

**Key Tasks and Accountabilities**:
5. Some of this role will be performed outdoors (in all weather conditions)

**UNCONTROLLED COPY WHEN PRINTED** Page 1 of 5

6. Ensure that the car pound log is consistently accurate, and updated as vehicles enter and leave the car pound

7. Allocate vehicles bought into car pound to specified bays

8. Able to handle large amount of money whist serving customers in line with legal and Council financial requirements.

9. Fill out damage reports for vehicles bought into car pound

10. Ensuring all vehicles are recorded for when entering and leaving the car pound.

11. Ensuring all outstanding penalties have been charged correctly

12. To seize disabled badges as requested

13. Assist in escorting members of the public to retrieve their vehicles within the car pound

14. Assist the senior pound operative with facilitating the car pound scrappage and auction process

15. Monitor activities of the tow trucks and report any issues as necessary

16. Maintain cleanliness and tidiness of car pound, reporting all health and safety issues as required

17. Maintain the highest standard of personal hygiene and appearance at all times ensuring uniform is clean and smart in appearance when on duty

18. Communicate in a professional and courteous manner at all times

19. Complete the relevant documentation in accordance with council policies and procedures

20. Complete the specified training programme as part of your day-to-day duties

21. Be aware of legislative and other changes that may affect the pound service

23. Contribute to corporate initiatives as required

24. Undertake any other duties consistent with the nature and grade of the post as necessary or as requested

25. All staff will participate in a weekly rota of 5 days over a seven day working week.

**UNCONTROLLED COPY WHEN PRINTED** Page 2 of 5

**Personal Specification**

**Job Title**:Pound Operative **Service Area**: Parking Service

**Directorate**:Environment and **Post Number: Evaluation Number**:
Sustainable Transport
FROM TRENT FROM HRMI SYSTEM

**Grade: SC4 Date last updated**:
MONTH AND YEAR

**IMPORTANT INFORMATION FOR APPLICANTS**

The criteria listed in this Person Specification are all essential to the job. Where the Method of

**CRITERIA METHOD OF**
**ASSESSMENT**

**EQUALITY AND DIVERSITY**
We are committed to and champion equality and diversity in all aspects of employment with the
London Borough of Newham. All employees are expected to understand and promote our Equality and Diversity Policy in the course of their work.

**PROTECTING OUR STAFF AND SERVICES**
Adherence to Health and Safety requirements and proper risk management is required from all employees in so far as is relevant to their role. All employees are expected to understand and promote good Health and Safety practices and manage risks appropriately.

**KNOWLEDGE**:
Application Form /

A sound working knowledge of Microsoft Office, in particular Excel.
Interview

A clean valid driving licence Application Form /

Interview

**EXPERIENCE**:
Application Form /

Experience of working in a customer facing role
Interview

Past experience working in a car pound environment would be desirable, Application Form / although not essential as full training will be provided. Interview

**SKILLS AND ABILITIES**:
**UNCONTROLLED COPY WHEN PRINTED** Pa

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