Healthcare Assistant

4 weeks ago

Newham, United Kingdom Operose Health Full time

Operose Health are leaders in digital-first primary care providing high quality, accessible and resilient NHS services for our patients. We currently serve over 640,000 patients across 66 GP practices nationwide.

**Job Description**:
Location: Newham

Our east London three-site practice is based in a multicultural, vibrant area with a truly mixed demographic of patients, comprised of students, families, economic migrants, refugees and elderly east Londoners; this interesting mix of people leads to diverse presentations formed into a manageable workload.

The local area around our main Stratford site has a vibrant buzz, and lies moments from Westfield shopping centre; there are plenty of restaurants and shops for life outside of work and abundant transport links very close by leading to an easy commute; Stratford international, Stratford bus station, the tube including a new Elizabeth line station and the DLR are a few minutes’ walk from the practice and limited parking is also available under the practice in a designated car park. Our other sites lie very close to the transport links in up-and-coming Canning Town (Jubilee line) and Manor Park (Elizabeth line), both of which have their own friendly local community.

We have a multidisciplinary, welcoming team under dynamic leadership, with a focus on QI and bettering the patient experience. Our team comprises GPs, physicians’ assistants, prescribing pharmacists, physiotherapists, social prescribers, nurses and HCAs, who sit together in a social and friendly clinical hub. We work alongside a highly trained management and administrative cohort who aim to keep the practice running as smoothly as possible and reduce all non-essential clinical workload to a safe and manageable level.

There are always colleagues and senior clinicians on hand to answer clinical dilemmas, and the supportive environment leads to there being a welcoming approach to any questions. Weekly clinical meetings are held to encourage discussions of difficult or interesting clinical situations along with SEAs and other items of educational benefit for the team. Sessions are generously timed with mostly telephone-based initial patient contact and the flexible capacity to bring patients in when needed within the same day.

The post holder will work under the supervision of a named Clinical or Nurse Lead, providing patient care.

Roles and responsibilities:

- To assist with patient duties as required and support other team members.
- To assist the NP/PN and/or Registered Manager with duties related to CQC outcomes, ensuring compliance is maintained.

To be considered for this exciting role you must have:

- Experience in phlebotomy
- An understanding of confidentiality is required and the ability to use own judgment
- The post holder must be an excellent communicator both spoken and written
- The post holder must be well presented and wear a uniform in line with Operose Health requirements
- Must be able to relay clinical information clearly
- Must be comfortable with following processes/procedures
- Should be personable, polite and patient.
- Needs to have an empathy with patients, some of whom may not be so patient or polite due to anxiety
- Ability to remain calm in sometimes fraught circumstances
- Needs to be sensitive when dealing with confidential issues
- Must be adaptable and comfortable dealing with changing priorities and be a team player
- Must be able to assess their own competency
- Must be aware of the professional boundaries they are working to and highlight any areas of required development
- In return we offer:

- Market leading salary scales
- 27 days annual leave plus bank holidays pro rata
- An opportunity to significantly develop your existing skillset
- Sector Leading Training
- Access to our bespoke learning management system
- Annual formative clinical assessments to support competency development
- Varied opportunities for career development within our wider organisation
- A range of other exciting employee benefits such as car benefit scheme, cycle to work schemes, travel season ticket loans, discount cards and employee wellbeing services.

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