Service Administrator

7 months ago


Newham, United Kingdom Newham GP Co Operative Ltd – Balaam Park Health Centre Full time

Main Tasks & Responsibilities

**1. Appointment Scheduling**: Coordinate and manage appointments for patients, ensuring efficient use of time and resources.

**2. Patient Records Management**: Maintain accurate and up-to-date patient records, including contact information, medical history, and appointment details.

**3. Communication**: Serve as a point of contact for patients, healthcare professionals, and other stakeholders, providing excellent customer service and responding to inquiries in a timely manner.

**4. Data Entry**: Accurately input and update information in the electronic health records system, ensuring confidentiality and compliance with data protection regulations.

**5. Meeting Coordination**: Schedule and coordinate meetings, take minutes, and assist in the preparation of materials as needed.

**6. General Administrative Support**: Provide general administrative support to the Newham GP Co-operative Services, including filing, photocopying, and handling incoming mail.

**7. Collaboration**: Collaborate with other administrative staff, healthcare professionals, and external partners to ensure seamless service delivery.

This list is not exhaustive and your responsibilities can evolve based on organisational business needs

**Person Specification**:
**Education and Qualifications**:

- Minimum of a high school diploma; additional qualifications in office administration or a related field are advantageous

**Experience**:

- Proven experience in administrative roles, preferably in a healthcare or medical setting.
- Familiarity with medical terminology and electronic health records systems is desirable.
- Experience in Primary Care and Out-of-Hours Systems - EMIS & Adastra

**Skills and Abilities**:

- Excellent organizational and time-management skills.
- Strong attention to detail and accuracy in data entry.
- Effective communication skills, both written and verbal.
- Ability to handle confidential information with discretion.
- Customer-focused with a commitment to providing high-quality service.

**Personal Attributes**:

- Adaptable and able to work in a fast-paced environment.
- Flexibility to work Monday to Sunday late evenings/weekends
- Team player with a collaborative and positive attitude.
- Ability to prioritize tasks and work independently.
- Strong problem-solving skills and a proactive approach to challenges.

**Working Conditions**:

- The role involves working in an office setting with regular business hours. However, flexibility may be required to meet the demands of the service.
- The Newham GP Co-operative Service is an equal opportunity employer, and we encourage individuals from diverse backgrounds to apply.


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