Car Pound Cashier

Working in a busy Car Pound

**Overall Purpose of Job**

To assist customers, ensuring that they are carried out in line with legal and council policies and procedures.

Proactively deal with customer requests, car pound devices, and client requests

Be responsible for the organisation of all vehicles within the car pound, including maintaining an accurate car pound log, assisting with the scrap and auction process, and monitoring the activities of the tow trucks.

**Job Context**

The post holder reports to the Enforcement Team Leader.

1. The post holder has no line management responsibility.

2. The post holder has no budget responsibility.

3. The post holder will be required to work evenings, weekends and public holidays in order to meet service requirements.

4. The post holder will be required to wear a uniform and to ensure that all staff adhere to this dress code.

**Key Tasks and Accountabilities**:
5. Some of this role will be performed outdoors (in all weather conditions)

6. Ensure that the car pound log is consistently accurate, and updated as vehicles enter and leave the car pound

7. Allocate vehicles bought into car pound to specified bays

8. Able to handle large amount of money whist serving customers in line with legal and client requirements.

9. Fill out damage reports for vehicles bought into car pound

10. Ensuring all vehicles are recorded for when entering and leaving the car pound.

11. Ensuring all outstanding penalties have been charged correctly

12. To seize disabled badges as requested

**KNOWLEDGE**:
A sound working knowledge of Microsoft Office, in particular Excel.

A clean valid driving licence

**EXPERIENCE**:
Experience of working in a customer facing role

Past experience working in a car pound environment would be desirable, although not essential as full training will be provided.

Strong interpersonal and communication skills

Ability to write simple reports

Must be smart and presentable, courteous with a personable manner.

Must be able to communicate with the public and have the ability to remain calm whilst dealing with difficult situations.

Excellent customer service skills

A team player with strong interpersonal and communication skills.

Ability to write simple reports and complete handwritten notes.

The successful applicant should be both flexible and have good organisational skills.

Ability to patrol as directed within the car pound.

rcb RQ934775 - 23

**Job Types**: Full-time, Temp to perm
Contract length: 7 months

**Salary**: £12.00-£13.00 per hour

**Benefits**:

- Company car
- Company events
- Company pension

Schedule:

- Overtime

Ability to commute/relocate:

- Newham: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 5 years (required)
- Administrative: 5 years (required)
- Complaint handling: 3 years (required)
- dealing with public: 4 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person