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Shared Services Administrator

3 months ago

Croydon, United Kingdom Superdrug Full time

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting bit…a day includes

Fixed term contract - 14 months

Job Purpose

You will be responsible for delivering on all aspects of the Shared Services function including telephone calls, large volumes off emails and managing and updating multiple systems.
The purpose of the role is to provide a centralised and effective support function to the wider Head Office and Store teams; we are a essentially the point of call for all queries regarding Payroll Systems, Processes & Payslips.
Our aim is to create a streamlined and effective support system by taking a pro-active approach and communicating effectively with the rest of the business and successfully.

Key Responsibilities

To support on the Shared Services helpdesk for all Superdrug and Savers colleagues with questions, queries and advice regarding pay.
To work with all business units to ensure timely communication to all colleagues around paydays and changes to timescales.
To accurately maintain personal details within Oracle.
To process amendments and adjust hours within Oracle.
To be able to explain payslip queries.
To investigate and resolve pay queries by speaking to Store Managers, Area Managers and the People Teams.
Always Maintain a high standard of customer service.
To produce letters, references and contracts.
To maintain the teams Department Web Page on our internal website The Hub

Key Stakeholders:

Internal
Superdrug & Savers colleagues, IT, Store Ops, HR and Audit     
External
HMRC, DSS, Pensions Administrator, GAYE provider, BUPA, HSA

Person Specification

Ability to manage and answer a large volume of calls daily, the team can collectively take between 50 – calls a day, with the latter being on pay day
Being able to deal with sensitive situations effectively whilst being empathetic and discreet.
Payroll/ HR Helpdesk experience necessary, preferably within Retail
Ability to work under pressure and deliver high volume, high quality work to demanding deadlines;
Excellent numeric, written and verbal communication skills;
Excellent planning and organisational skills;
IT literate; including knowledge of Microsoft Outlook, Word and Excel
Use of bespoke software such as Oracle or similar HR systems
Confident, resilient and self-motivated, with a highly organised approach to work;
A good team player who is happy working in a team or individually on tasks

Here's what's in it for you

  • 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
  • 2 staff discount codes for yourself and a family member or friend
  • 30% discount on Superdrug Own Brand Products both in store and online
  • Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
  • Company pension matching and bonus
  • We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
  • Being part of more We are part of a group who work closely with Savers, The Perfume Shop and Three UK
  • We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15, stores in 25 markets
  • Unrivalled Learning and Development programmes