Lead Emergency Services Administrator

3 weeks ago

Croydon, Greater London, United Kingdom Croydon Health Services NHS Trust Full time

Position Overview

Emergency Services Administrator

(Band 3)

We are pleased to announce a vacancy within our dynamic Emergency Department.

  • The successful candidate will embody the Trust's core Values, consistently demonstrating the required professional behaviours. It is essential that the postholder conducts their duties in a manner that is Professional, Compassionate, Respectful, and Safe.
  • Adherence to Croydon Health Services Trust's policies and procedures is mandatory.
  • The role includes a commitment to the Health, Safety, and Welfare of oneself and others, ensuring compliance with Health and Safety Regulations and the Trust's policies.
  • Confidentiality must be maintained at all times, with sensitive information being disclosed only to authorized personnel in accordance with the Data Protection Act and its amendments.
  • The postholder will actively promote equality and diversity in the workplace, working in line with Trust policies to eliminate unlawful discrimination and ensure equal opportunities in service delivery and employment.

Main Responsibilities

The role involves the accurate and efficient data entry of all relevant information into the appropriate systems for the Clinical Business Unit (CBU). As a member of the Emergency Services Team, the postholder will provide exceptional service to patients across all clinical areas within the CBU. Collaboration with the multi-disciplinary team is essential to ensure the necessary information is gathered and managed effectively. The postholder will also be responsible for maintaining Emergency care records in accordance with local policies, the Data Protection Act, and confidentiality standards.

Key Relationships

The role requires effective communication and collaboration with all members of the multi-disciplinary team and various departments across the Trust as necessary for patient care.

Department Overview

The department focuses on Unscheduled and Emergency Care, with occasional training responsibilities.

Job Summary

The postholder will support the emergency team in delivering an effective and efficient service to patients, ensuring compliance with national performance targets. It is crucial to monitor patient journeys to guarantee timely care and to escalate any issues as needed.

About Croydon Health Services NHS Trust

Croydon Health Services NHS Trust provides a range of hospital and community services from various clinics throughout the area. Established on 1st August 2010, the Trust integrates services from Croydon Community Health Services and Mayday Healthcare NHS Trust. With approximately 4,100 staff, we serve a diverse population of over 360,000 individuals.

Our main facility, Croydon University Hospital, is among the busiest in London, and we are committed to expanding healthcare access beyond traditional hospital settings through clinics, specialist centers, and home care services. Our dedicated teams, including district nurses and Allied Health Professionals, provide comprehensive care across all age groups.

As the demand for healthcare continues to grow, we are focused on meeting these challenges by fostering innovation and enhancing our services to ensure high-quality care for our local community. Croydon Health Services places significant emphasis on the education and professional development of all staff, offering access to essential training and growth opportunities throughout their careers.

Job Responsibilities

For further details regarding the role, please refer to the attached supporting document, which includes additional information about the job description and person specification.

Experience and Knowledge

Essential

  • Understanding of customer service principles
  • Experience in public-facing roles
  • Willingness to participate in in-house training

Desirable

  • Previous experience within the NHS
  • Background in reception or administrative roles

Skills and Abilities

Essential

  • Strong communication and interpersonal skills
  • Ability to work collaboratively within a team
  • Capacity to perform under pressure
  • Organized and methodical approach
  • Awareness of patient confidentiality standards
  • Basic IT proficiency

Desirable

  • Familiarity with email and intranet systems
  • Evidence of further administrative training

Education and Qualifications

Essential

  • GCSEs in English and Maths (A-C) or equivalent qualifications
  • Demonstrated literacy and numeracy skills

Desirable

  • Qualifications in medical and general secretarial fields

Personal Attributes

Essential

  • Friendly demeanor
  • Flexibility in approach
  • Confidence in handling various situations
  • Experience in managing challenging circumstances

Desirable

  • Professional experience in relevant fields

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