Guest Relations Manager

3 months ago

London, United Kingdom Frasers Hospitality Full time
GUEST RELATIONS MANAGER (Duty Manager), FRASER SUITES Rate of Pay / 42 Hours per week  Type of Contract: Permanent  Location: Frasers Queens Gate  Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers, our accommodations are available for short and long stays. What you will be doing as Guest Relations Manager; To provide first class service to the apartment guests by assisting them in a sincere and courteous manner, ensuring that the extra mile for the element of “experience matters” and ensure total guest satisfaction. Demonstrate working knowledge of all services and facilities of the Frasers Hospitality facilities and local area, ensuring guests can be assisted with any queries. Provide leadership and support to all members of the Front Office team, ensuring they are equipped to fulfil their duties. Overall responsibility of the day-to-day operations ensuring the Front Office department runs smoothly. Managing staff teams, including property, raising standards and ensuring smooth operation, working with all Department Heads and under instruction of the FOHM/GM/DGM. To actively seek ways to improve the operations and customer service and ensure the implementations of agreed actions. Assist the Front of House Manager in all required ad-hoc tasks to ensure the property operates smoothly. You have proven experience in a similar role with excellent communication skills, being able to lead and inspire people to be their best. You are an enthusiastic individual with a passion for customer service who will enjoy working as part of an amazing team who all share the same passion – to create memories that our guests will remember. You have a hands-on attitude with attention to detail and experience in working in the Front Office Department. If you are an excellent communicator and problem solver this role will help you develop these skills further, bridging communication between customer and management. Please note to be considered for this role you must be eligible to work in the UK. What we’re looking for: You have proven experience in a similar role. Excellent attention to detail and time management skills. You are an enthusiastic individual with a passion for customer service. You enjoy working as part of a team who all share the same passion – to create memories that our guests will remember. You would like to build upon your leadership and team management skills. You must be eligible to work in the UK. Does this sound like you? Then click Apply Now.

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