Guest Relations Manager

3 months ago

London, United Kingdom Crimson Hotels Full time

We’re searching for an experienced, caring and creative Guest Relations Manager to join Crimson Hotels, who will drive high level of service, satisfaction and loyalty among our guests.

Responsible for the Guest Relations department with the support of their team, this role will be the main point of contact for guest services and act as the hotel’s guest ambassador ensuring the highest of luxury standards are delivered with a feeling of comfort, warmth and friendliness.

The Role

  • Drive high levels of service, satisfaction and loyalty amongst guests and be the “go to” department for guests where everything will happen
  • Be the proactive point of contact for guests, pre, during and post stay
  • Effectively lead the communication pertaining to guests throughout the hotel, liaising professionally and timely with all departments
  • Be the caretaker for suite guests, special occasion guests, and long stay guests
  • Meet and entertain guests and VIP’s, building relationships with them encouraging repeat custom
  • Analyse, review and respond to Social Media and guest internal and external feedback platforms within 48 hours in a professional manner and gain an understanding on where and how improvements can be made
  • Monitor, communicate and follow-up guest complaints
  • To maintain and update guest’s history and profiles with accurate information
  • Track and drive the hotel’s guest return ratio, building a loyalty of guests
  • Refresh and drive the VIP programme and standards and constantly review performance of it
  • Coordinate and implement the children’s and family program across all departments
  • Coordinate and implement the guest preferences program across all departments
  • Responsible for the look, feel and service of the hotel lobby and library
  • Assist Front Office with check-in and check-out during busy periods
  • Promote the hotel’s facilities to all guests and visitors
  • Assist with hotel showarounds

The Person

  • 2-3 years in an Guest Relations Manager or Assistant Guest Relations Manager role in a reputable 4* Hotel.
  • Excellent command of the English language
  • Charismatic personality
  • Natural flair
  • High attention to detail.
  • Can do and anything possible attitude
  • Very well presented
  • Excellent communication and interpersonal skills.

Benefits

  • GoHilton – you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family
  • Exclusive set room rates across the Crimson Hotels portfolio
  • Learning and development opportunities – from our lots of in-house training courses and programmes and over 1,000 training courses available on our ‘Training University’
  • Opportunities for promotion and transfer across departments, Hilton Family group on a national and international level
  • Recommend a Friend incentive – bring your friends on board and receive a bonus after they’ve been with us for 6 months
  • 5 unpaid wellbieng days
  • Paid Birthdays off
  • Private health care insurance
  • 2 Days wedding/civil partnership days paid

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

  • Guest Relations Manager

    1 month ago

    London, United Kingdom Park Plaza Westminster Bridge London Full time

    Department: Guest RelationsJob Level: ManagementJob Type: Full TimeHours per week: 40Job Reference: req12379Date Posted: 21 NovemberSalary: £ 31201.20 per annumGuest Relations ManagerAt Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza...

  • Guest Relations Manager

    1 month ago

    London, United Kingdom Park Plaza Full time

    « Back to Search Page Guest Relations Manager At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our  Guest Relations Manager  will...

  • Guest Relations Manager

    1 month ago

    London, United Kingdom Park Plaza Full time

    Job Description Guest Relations Manager At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure...

  • Guest Relations Manager

    1 month ago

    London, United Kingdom Park Plaza Full time

    Guest Relations ManagerAt Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service...

  • Guest Relations Manager

    1 month ago

    London, United Kingdom Park Plaza Full time

    Guest Relations ManagerAt Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service...

  • Guest Relations Manager

    1 week ago

    london, United Kingdom PPHE Hotel Group Full time

    Job Description Guest Relations Manager At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure...

  • Guest Relations Manager

    1 month ago

    London Area, United Kingdom Park Plaza Full time

    Guest Relations ManagerAt Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service...

  • Guest Relations Manager

    2 weeks ago

    Central London, United Kingdom DoubleTree by Hilton London West End Full time

    Were searching for an experienced, caring and creative Guest Relations Manager to join Crimson Hotels, who will drive high level of service, satisfaction and loyalty among our guests. Responsible for the Guest Relations department with the support of their team, this role will be the main point of contact for guest services and act as the hotels guest...

  • Guest Relations Associate

    6 months ago

    London, United Kingdom The Ned Full time

    **Guest Relations Associate - Guest Relations**: We are currently recruiting for a proactive and outgoing Guest Relations Associate. The role will be responsible for delivering an exceptional guest experience from check-in to check-out and throughout the guest journey. Excellent, above and beyond style of service is the foundation of everything we do,...

  • Guest Relations Manager

    3 weeks ago

    London , London, UK, United Kingdom Crimson Hotels Full time

    We’re searching for an experienced, caring and creative Guest Relations Manager to join Crimson Hotels, who will drive high level of service, satisfaction and loyalty among our guests. Responsible for the Guest Relations department with the support of their team, this role will be the main point of contact for guest services and act as the hotel’s guest...

  • Guest Relations Manager

    5 months ago

    Central London, London, London, United Kingdom DoubleTree by Hilton London West End Full time

    Were searching for an experienced, caring and creative Guest Relations Manager to join Crimson Hotels, who will drive high level of service, satisfaction and loyalty among our guests. Responsible for the Guest Relations department with the support of their team, this role will be the main point of contact for guest services and act as the hotels guest...

  • Guest Relations Manager

    5 months ago

    Central London, South East, United Kingdom DoubleTree by Hilton London West End Full time

    Were searching for an experienced, caring and creative Guest Relations Manager to join Crimson Hotels, who will drive high level of service, satisfaction and loyalty among our guests.If your skills, experience, and qualifications match those in this job overview, do not delay your application. Responsible for the Guest Relations department with the support...

  • Guest Relations Manager

    3 weeks ago

    Central London, United Kingdom DoubleTree by Hilton London West End Full time

    Were searching for an experienced, caring and creative Guest Relations Manager to join Crimson Hotels, who will drive high level of service, satisfaction and loyalty among our guests. Responsible for the Guest Relations department with the support of their team, this role will be the main point of contact for guest services and act as the hotels guest...

  • Guest Relations Manager

    6 months ago

    London, United Kingdom Splendid Hospitality Group Full time

    Job Description Our Guest Relations Managers are at the very heart of our operation, providing the magic carpet experience to our guests and adding the special touch for our VIPs, long stay and regular guests. You will also act as the Duty Manager in the absence of senior management, particularly during nights and weekends. What We Offer We want...

  • Guest Relations Manager

    3 months ago

    London, United Kingdom Frasers Hospitality Full time

    GUEST RELATIONS MANAGER (Duty Manager), FRASER SUITES Rate of Pay / 42 Hours per week  Type of Contract: Permanent  Location: Frasers Queens Gate  Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in...

  • Guest Relations Manager

    3 weeks ago

    Central London, United Kingdom JKS Restaurants Full time

    Salary - Up to £50,000 per annum. Dependant on experienceSchedule - Full TimeExperience - Previous experience in a similar roleJKS Restaurants are seeking a Guest Relations Manager to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Guest...

  • Guest Relations and Experience Manager

    5 days ago

    London, Greater London, United Kingdom Crimson Hotels Group Full time

    Crimson Hotels Group seeks a charismatic Guest Relations and Experience Manager to drive exceptional customer service, satisfaction, and loyalty among our guests.This role will be the main point of contact for guest services, acting as the hotel's ambassador, ensuring high standards are delivered with warmth and friendliness.The estimated salary for this...

  • Guest Service Agent

    6 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Guest Relation Officer

    6 months ago

    London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Member **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ9884 **Date Posted**:3 November At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1019 guestrooms Park Plaza Westminster Bridge Hotel, you will...

  • Guest Relation Officer

    6 months ago

    London, United Kingdom Park Plaza Westminster Bridge London Full time

    **Department**: Front Office **Job Level**: Team Member **Job Type**: Full Time **Hours per week**: 40 **Job Reference**: req9884 **Date Posted**: 3 November At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1019 guestrooms Park Plaza Westminster Bridge Hotel, you...