Guest Relations Manager

3 weeks ago

Central London, United Kingdom JKS Restaurants Full time
Salary - Up to £50,000 per annum. Dependant on experience

Schedule - Full Time

Experience - Previous experience in a similar role

JKS Restaurants are seeking a Guest Relations Manager to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Guest Relations Manager looking for a new role in an award-winning, critically acclaimed group.

The Group

JKS Restaurants was founded by siblings Jyotin, Karam and Sunaina Sethi in November 2008. The group has received critical acclaim and industry recognition since its inception, including 7 Michelin stars, 4 Michelin Bib Gourmands and one restaurant ranked in the World's 100 Best restaurants.

The JKS portfolio currently includes Michelin Starred restaurants Trishna, Gymkhana, Kitchen Table, Sabor and Lyle's; as well as cult favourites Hoppers, BAO, Brigadiers, Berenjak, Plaza Khao Gaeng, Speedboat Bar, Bibi and Ambassadors Clubhouse. Pubs include The Cadogan Arms, the George and the Hound.

JKS Restaurants offers a unique chance to either pursue a career in fine dining or develop within casual trend focused cuisine, with opportunities across all disciplines for those looking to progress their careers within a people focused, collaborative hospitality group.

The Position

As Guest Relations Manager, you will play a crucial role in ensuring that every guest enjoys a memorable and seamless experience. You will be responsible for managing booking experiences and creating an inviting atmosphere that reflects the unique charm of our venues.

Key Responsibilities:

Guest Experience Management:

  • Ensure a warm and welcoming experience for guests from initial enquiry to confirmation
  • Oversee the reservations system, guest comms and manage bookings efficiently to maximise capacity
  • Personally engage with guests, addressing any concerns or special requests to enhance their experience
  • Maintain and establish long lasting relationships with new and existing guests

VIP Guest Relations:

  • Manage VIP contacts with direct booking access to the group
  • Utilise industry and concierge contacts, ensuring there is a consistent pipeline of guests
  • Proactively develop and maintain relationships with VIP guests and regular patrons
  • Implement personalised services for VIPs, ensuring they receive exceptional treatment during their visits and their presence is known by service teams

Feedback and Improvement:

  • Actively seek and analyse guest feedback to identify areas for improvement
  • Implement strategies to enhance guest satisfaction and loyalty

Collaboration with Other Departments:

  • Work closely with the kitchen, bar, and management teams to ensure a cohesive and synchronised operation
  • Collaborate with marketing and PR teams to promote special events and maintain a positive public image
  • Assist the Events team with potential business development opportunities
  • External networking; representing JKS at key networking events such as Golden Keys

Administrative Tasks:

  • Manage reservations, guest lists, and seating arrangements
  • Prepare reports on guest feedback, reservations, and other relevant metrics

Requirements:

  • Proven experience in a similar role within the hospitality industry, preferably in a high-end restaurant setting
  • Previous experience with VIP guests (preferred)
  • Exceptional communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • A passion for delivering exceptional customer service
  • Knowledge of reservation systems and hospitality software
  • Ability to work evenings, weekends, and public holidays as required
Benefits & Culture

Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.

We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as:

Treat Yourself

  • Up to 50% off dining across JKS Restaurants
  • Retail & Takeaway Discounts
  • Code App Membership

Look After Yourself

  • Discounted Gym Membership
  • Wagestream – stream your pay earlier
  • Company Donations for your involvement with Charities
  • Employee Assistance Program
  • Access to Financial Advice
  • Wedding Gift & New-born Care Package " Celebrating your big occasions
  • Season Ticket Loan

Progress Yourself

  • Access to our fantastic L&D Calendar
  • A personalised learning & development plan to develop your skills and knowledge
  • Career progression with a fast-growing, critically acclaimed restaurant group.

Be Yourself

  • Additional holiday for every year with us (rising to 30 days)
  • Employee referral scheme - paying up to £600 per referral
  • Staff parties & long service awards

AMRT1_UKCT

  • Guest Relations Manager

    2 weeks ago

    Central London, United Kingdom DoubleTree by Hilton London West End Full time

    Were searching for an experienced, caring and creative Guest Relations Manager to join Crimson Hotels, who will drive high level of service, satisfaction and loyalty among our guests. Responsible for the Guest Relations department with the support of their team, this role will be the main point of contact for guest services and act as the hotels guest...

  • Guest Relations Manager

    3 weeks ago

    Central London, United Kingdom DoubleTree by Hilton London West End Full time

    Were searching for an experienced, caring and creative Guest Relations Manager to join Crimson Hotels, who will drive high level of service, satisfaction and loyalty among our guests. Responsible for the Guest Relations department with the support of their team, this role will be the main point of contact for guest services and act as the hotels guest...

  • Guest Relations Manager

    5 months ago

    Central London, London, London, United Kingdom DoubleTree by Hilton London West End Full time

    Were searching for an experienced, caring and creative Guest Relations Manager to join Crimson Hotels, who will drive high level of service, satisfaction and loyalty among our guests. Responsible for the Guest Relations department with the support of their team, this role will be the main point of contact for guest services and act as the hotels guest...

  • Guest Relations Manager

    5 months ago

    Central London, South East, United Kingdom DoubleTree by Hilton London West End Full time

    Were searching for an experienced, caring and creative Guest Relations Manager to join Crimson Hotels, who will drive high level of service, satisfaction and loyalty among our guests.If your skills, experience, and qualifications match those in this job overview, do not delay your application. Responsible for the Guest Relations department with the support...

  • VIP Guest Relations Manager

    3 weeks ago

    Central London, United Kingdom JKS Restaurants Full time

    VIP Guest Relations Manager - JKS RestaurantsSalary - Up to £50,000 per annum. Dependant on experienceSchedule - Full TimeExperience - A minimum of 5 years of proven experience in guest relationsJKS Restaurants is on the lookout for a dedicated and dynamic VIP Guest Relations Manager to become an integral part of our esteemed team at 2 Michelin starred...

  • Guest Relations Executive

    2 months ago

    Central London, London, United Kingdom London Marriott Hotel Grosvenor Square Full time

    Guest Relations Executive - Marriott Grosvenor SquareJoin us as Guest Relations Executive! Participate in enhancing and personalising guest experiences at the hotel by working in a team and overcoming challenges. Build relationships with guests and colleagues to surprise & delight others by attentive touches and anticipation.Key Responsibilities- Meet and...

  • Guest Relations Executive

    1 month ago

    Central London, United Kingdom London Marriott Hotel Grosvenor Square Full time

    Guest Relations Executive - Marriott Grosvenor SquareJoin us as Guest Relations Executive! Participate in enhancing and personalising guest experiences at the hotel by working in a team and overcoming challenges. Build relationships with guests and colleagues to surprise & delight others by attentive touches and anticipation.Key Responsibilities- Meet and...

  • VIP Guest Relations Manager

    3 weeks ago

    Central London, South East, United Kingdom Gymkhana Full time

    VIP Guest Relations Manager - JKS RestaurantsSalary - Up to £50,000 per annum. Dependant on experienceSchedule - Full TimeWant to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.Experience - A minimum of 5 years of proven experience in guest relationsJKS Restaurants is on the lookout for a...

  • Guest Relations Manager

    1 month ago

    London, United Kingdom Park Plaza Westminster Bridge London Full time

    Department: Guest RelationsJob Level: ManagementJob Type: Full TimeHours per week: 40Job Reference: req12379Date Posted: 21 NovemberSalary: £ 31201.20 per annumGuest Relations ManagerAt Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza...

  • Guest Relations Manager

    1 month ago

    London, United Kingdom Park Plaza Full time

    « Back to Search Page Guest Relations Manager At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our  Guest Relations Manager  will...

  • Guest Relations Manager

    1 month ago

    London, United Kingdom Park Plaza Full time

    Job Description Guest Relations Manager At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure...

  • Guest Relations Manager

    1 month ago

    London, United Kingdom Park Plaza Full time

    Guest Relations ManagerAt Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service...

  • Guest Relations Manager

    1 month ago

    London, United Kingdom Park Plaza Full time

    Guest Relations ManagerAt Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service...

  • Guest Relations Manager

    1 week ago

    london, United Kingdom PPHE Hotel Group Full time

    Job Description Guest Relations Manager At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure...

  • Guest Relations Manager

    1 month ago

    London Area, United Kingdom Park Plaza Full time

    Guest Relations ManagerAt Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service...

  • Guest Relations Manager

    4 weeks ago

    London , London, UK, United Kingdom Crimson Hotels Full time

    We’re searching for an experienced, caring and creative Guest Relations Manager to join Crimson Hotels, who will drive high level of service, satisfaction and loyalty among our guests. Responsible for the Guest Relations department with the support of their team, this role will be the main point of contact for guest services and act as the hotel’s guest...

  • Guest Relations Associate

    6 months ago

    London, United Kingdom The Ned Full time

    **Guest Relations Associate - Guest Relations**: We are currently recruiting for a proactive and outgoing Guest Relations Associate. The role will be responsible for delivering an exceptional guest experience from check-in to check-out and throughout the guest journey. Excellent, above and beyond style of service is the foundation of everything we do,...

  • Guest Relations Manager

    3 months ago

    London, United Kingdom Crimson Hotels Full time

    We’re searching for an experienced, caring and creative Guest Relations Manager to join Crimson Hotels, who will drive high level of service, satisfaction and loyalty among our guests.Responsible for the Guest Relations department with the support of their team, this role will be the main point of contact for guest services and act as the hotel’s guest...

  • Guest Relations Manager

    6 months ago

    London, United Kingdom Splendid Hospitality Group Full time

    Job Description Our Guest Relations Managers are at the very heart of our operation, providing the magic carpet experience to our guests and adding the special touch for our VIPs, long stay and regular guests. You will also act as the Duty Manager in the absence of senior management, particularly during nights and weekends. What We Offer We want...

  • Guest Relations Manager

    3 months ago

    London, United Kingdom Frasers Hospitality Full time

    GUEST RELATIONS MANAGER (Duty Manager), FRASER SUITES Rate of Pay / 42 Hours per week  Type of Contract: Permanent  Location: Frasers Queens Gate  Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in...