Guest Relations Manager

1 month ago

London, United Kingdom Park Plaza Full time
Job Description

Guest Relations Manager


At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise.



As a Guest Relations Manager, you will receive:


  • Salary: Up to £31’201.20 per annum
  • Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
  • F&B discounts at our restaurants and bars (for your whole party)
  • Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service
  • Two free meals per day
  • Access to 40% of your pay before payday through Wagestream
  • Recommend a friend scheme – up to £750
  • Vitality at work scheme with great gym discounts & more
  • Ride to Work scheme & free cycling lessons
  • Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
  • Free dry cleaning for work uniform
  • Annual Staff parties and events
  • Company pension plan & award-winning training


We are looking for a Guest Relations Manager who will:


  • Ensure the smooth running of the department on a day-to-day basis with effective communication.
  • Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met.
  • Play a hands-on role leading by example, and taking opportunities to motivate, train and inspire the Guest Relations team members
  • Proficient with Microsoft Office and excellent knowledge of Opera
  • Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
  • Has previous experience as a Guest Relations Manager or Duty Manager in a hotel


Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.


Park Plaza. Be part of it.

  • Guest Relations Manager

    1 month ago

    London, United Kingdom Park Plaza Westminster Bridge London Full time

    Department: Guest RelationsJob Level: ManagementJob Type: Full TimeHours per week: 40Job Reference: req12379Date Posted: 21 NovemberSalary: £ 31201.20 per annumGuest Relations ManagerAt Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza...

  • Guest Relations Manager

    1 month ago

    London, United Kingdom Park Plaza Full time

    « Back to Search Page Guest Relations Manager At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our  Guest Relations Manager  will...

  • Guest Relations Manager

    2 months ago

    London, United Kingdom Park Plaza Full time

    Guest Relations ManagerAt Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service...

  • Guest Relations Manager

    1 month ago

    London, United Kingdom Park Plaza Full time

    Guest Relations ManagerAt Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service...

  • Guest Relations Manager

    1 week ago

    london, United Kingdom PPHE Hotel Group Full time

    Job Description Guest Relations Manager At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure...

  • Guest Relations Manager

    1 month ago

    London Area, United Kingdom Park Plaza Full time

    Guest Relations ManagerAt Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service...

  • Guest Relations Manager

    2 weeks ago

    Central London, United Kingdom DoubleTree by Hilton London West End Full time

    Were searching for an experienced, caring and creative Guest Relations Manager to join Crimson Hotels, who will drive high level of service, satisfaction and loyalty among our guests. Responsible for the Guest Relations department with the support of their team, this role will be the main point of contact for guest services and act as the hotels guest...

  • Guest Relations Associate

    6 months ago

    London, United Kingdom The Ned Full time

    **Guest Relations Associate - Guest Relations**: We are currently recruiting for a proactive and outgoing Guest Relations Associate. The role will be responsible for delivering an exceptional guest experience from check-in to check-out and throughout the guest journey. Excellent, above and beyond style of service is the foundation of everything we do,...

  • Guest Relations Manager

    4 weeks ago

    London , London, UK, United Kingdom Crimson Hotels Full time

    We’re searching for an experienced, caring and creative Guest Relations Manager to join Crimson Hotels, who will drive high level of service, satisfaction and loyalty among our guests. Responsible for the Guest Relations department with the support of their team, this role will be the main point of contact for guest services and act as the hotel’s guest...

  • Guest Relations Manager

    3 months ago

    London, United Kingdom Crimson Hotels Full time

    We’re searching for an experienced, caring and creative Guest Relations Manager to join Crimson Hotels, who will drive high level of service, satisfaction and loyalty among our guests.Responsible for the Guest Relations department with the support of their team, this role will be the main point of contact for guest services and act as the hotel’s guest...

  • Guest Relations Manager

    5 months ago

    Central London, London, London, United Kingdom DoubleTree by Hilton London West End Full time

    Were searching for an experienced, caring and creative Guest Relations Manager to join Crimson Hotels, who will drive high level of service, satisfaction and loyalty among our guests. Responsible for the Guest Relations department with the support of their team, this role will be the main point of contact for guest services and act as the hotels guest...

  • Guest Relations Manager

    5 months ago

    Central London, South East, United Kingdom DoubleTree by Hilton London West End Full time

    Were searching for an experienced, caring and creative Guest Relations Manager to join Crimson Hotels, who will drive high level of service, satisfaction and loyalty among our guests.If your skills, experience, and qualifications match those in this job overview, do not delay your application. Responsible for the Guest Relations department with the support...

  • Guest Relations Manager

    3 weeks ago

    Central London, United Kingdom DoubleTree by Hilton London West End Full time

    Were searching for an experienced, caring and creative Guest Relations Manager to join Crimson Hotels, who will drive high level of service, satisfaction and loyalty among our guests. Responsible for the Guest Relations department with the support of their team, this role will be the main point of contact for guest services and act as the hotels guest...

  • Guest Relations Manager

    22 hours ago

    London, United Kingdom Hilton Hotels Full time

    Guest Relations ManagerWELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. Conrad London St James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of...

  • Guest Relations Manager

    6 months ago

    London, United Kingdom Splendid Hospitality Group Full time

    Job Description Our Guest Relations Managers are at the very heart of our operation, providing the magic carpet experience to our guests and adding the special touch for our VIPs, long stay and regular guests. You will also act as the Duty Manager in the absence of senior management, particularly during nights and weekends. What We Offer We want...

  • Guest Relations Manager

    3 weeks ago

    Central London, United Kingdom JKS Restaurants Full time

    Salary - Up to £50,000 per annum. Dependant on experienceSchedule - Full TimeExperience - Previous experience in a similar roleJKS Restaurants are seeking a Guest Relations Manager to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Guest...

  • Guest Relations Manager

    3 months ago

    London, United Kingdom Frasers Hospitality Full time

    GUEST RELATIONS MANAGER (Duty Manager), FRASER SUITES Rate of Pay / 42 Hours per week  Type of Contract: Permanent  Location: Frasers Queens Gate  Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in...

  • Guest Relations and Experience Manager

    7 days ago

    London, Greater London, United Kingdom Crimson Hotels Group Full time

    Crimson Hotels Group seeks a charismatic Guest Relations and Experience Manager to drive exceptional customer service, satisfaction, and loyalty among our guests.This role will be the main point of contact for guest services, acting as the hotel's ambassador, ensuring high standards are delivered with warmth and friendliness.The estimated salary for this...

  • Guest Service Agent

    6 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Guest Relation Officer

    6 months ago

    London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Member **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ9884 **Date Posted**:3 November At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1019 guestrooms Park Plaza Westminster Bridge Hotel, you will...