Guest Relations Manager

1 week ago

London, United Kingdom Park Plaza Full time
Job Description

Guest Relations Manager


At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise.



As a Guest Relations Manager, you will receive:


  • Salary: Up to £31’201.20 per annum
  • Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
  • F&B discounts at our restaurants and bars (for your whole party)
  • Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service
  • Two free meals per day
  • Access to 40% of your pay before payday through Wagestream
  • Recommend a friend scheme – up to £750
  • Vitality at work scheme with great gym discounts & more
  • Ride to Work scheme & free cycling lessons
  • Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
  • Free dry cleaning for work uniform
  • Annual Staff parties and events
  • Company pension plan & award-winning training


We are looking for a Guest Relations Manager who will:


  • Ensure the smooth running of the department on a day-to-day basis with effective communication.
  • Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met.
  • Play a hands-on role leading by example, and taking opportunities to motivate, train and inspire the Guest Relations team members
  • Proficient with Microsoft Office and excellent knowledge of Opera
  • Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
  • Has previous experience as a Guest Relations Manager or Duty Manager in a hotel


Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.


Park Plaza. Be part of it.

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