Guest Relation Officer

6 months ago


London, United Kingdom Park Plaza Westminster Bridge London Full time

**Department**: Front Office

**Job Level**: Team Member

**Job Type**: Full Time

**Hours per week**: 40

**Job Reference**: req9884

**Date Posted**: 3 November

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1019 guestrooms Park Plaza Westminster Bridge Hotel, you will do more than just welcome our guests. The key role for you as our **Guest Relations Officer** will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests. You will be expected to maintain and grow the relationship between the hotel and our VIP'S and regular guest's as well as supporting the guests in resolving and issues that may arise.

We are looking for a **Guest Relations Officer** who will:

- Have excellent interpersonal skills and is able to connect with others
- Manage requests promptly, helpfully, politely and with a caring attitude
- Ensure guests' needs are met beyond expectation
- Possess a good command of English and has excellent communication skills
- Proficient with Microsoft Office and excellent knowledge of Opera
- Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
- Has previous experience as a Guest Relations Officer, Guest Relations Executive or Receptionist in a hotel
As a **Guest Relations Officer** you will receive:

- Two wellness days per year, meaning all team members start with **30 days holiday per year** (pro rata) - this increases with service
- Salary**:£11.85** an hour
- Discounted hotel staff rates
- Two meals per day, every day (including days off if you wish to come in)
- A fun place to create and inspire
- Great development opportunities within PPHE
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

**Park Plaza. Be part of it.


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