Guest Relations Executive

3 weeks ago

London, United Kingdom 11 Cadogan Gardens Full time

About the role:

As a Guest Relations Executive in the team at 11 Cadogan Gardens & The Chelsea Townhouse - the only Relais and Chateaux property in London -, you are the reason our Guests keep coming back for more. Our Guest Relations Executive work as part of a team to impress our Guests, creating unforgettable experiences and exceeding expectations from arrival right through to departure ensuring that every guest wants to return.

What Will You Be Doing?

You will be a natural communicator able to work within the pressure of running a busy hotel front office operation in 11 Cadogan Gardens.

You will be a teamworker, and strive for quality and perfection in every guest you meet. You will be confident in running the overall service of the reception/concierge desk, and be an individual who enjoys sharing knowledge, pride and passion about the hospitality Industry.

Below are some of the duties and responsibilities of the Guest Relations Executive at 11 Cadogan Gardens:

  1. To be confident and take pride in ensuring the well-being, satisfaction and comfort of all guests, establishing a highly personalised style of service and attention.
  2. To establish a courteous, helpful and friendly attitude to all guests at all times ensuring no guests are left waiting in any are of the Front Hall or public areas for an excessive amount of time (more than 5 minutes) without being spoken to.
  3. To take pride in maintaining a high standard in personal appearance and demeanour.
  4. To be confident in the full understanding of all equipment within the Front Office including Opera, Paging Systems, Word and Email.
  5. To ensure all arriving Hotel guests cars are parked, if required.
  6. To be familiar with all reservation tasks in order to cover this function should it be required
  7. To be confident in the delivery of all Front Office services and functions including (but not limited to) Check In / Check Out, Escorting guests to their rooms and room orientation, Luggage delivery, and Making Restaurant / Theatre / Travel and other reservations for guests and when required the role of the Night Recepionist.

What's In It For You?

  • 29 days holiday including bank holidays
  • Regular team events and appreciation days
  • Free team meals
  • Uniform provided
  • Awards of Excellence recognition
  • Discount on Spa treatments and products
  • 25% discount on all Food & Beverage
  • Length of service gifts
  • Team referral scheme
  • Health cash plan
  • Team rate at our Iconic Luxury Hotels
  • Friends and Family rate at our Iconic Luxury Hotels
  • Employee assistance programme

AMRT1_UKCT

  • Guest Relations Executive

    1 week ago

    London, United Kingdom 11 Cadogan Gardens Full time

    About the role: As a Guest Relations Executive in the team at 11 Cadogan Gardens & The Chelsea Townhouse - the only Relais and Chateaux property in London -, you are the reason our Guests keep coming back for more. Our Guest Relations Executive work as part of a team to impress our Guests, creating unforgettable experiences and exceeding expectations...

  • Guest Relations Executive

    6 months ago

    London, United Kingdom Veeve Full time

    **Role**: Guest Relations Executive - Up-Scale Short-Term Rentals **Contract Type**:Maternity cover (Initially 9-months, up-to 12 months) **Contract Shifts**: 3 Shifts per week (30 hours, OT Possible) Working Hours: 8am - 7pm (including weekends) **Location**: London, Victoria (Hybrid 2-days in office) **Salary**: £13.50 phr **Benefits**: Perk-Box,...

  • Guest Relations Executive

    6 months ago

    London, United Kingdom The Dorchester Full time

    We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Executive you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the...

  • Guest Relations Executive

    7 months ago

    London, United Kingdom Dorchester Collection Full time

    Position Overview We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Executive you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can...

  • Guest Relations Executive

    3 weeks ago

    London, United Kingdom 11 Cadogan Gardens Full time

    About the role:As a Guest Relations Executive in the team at 11 Cadogan Gardens & The Chelsea Townhouse - the only Relais and Chateaux property in London -, you are the reason  our Guests keep coming back for more. Our Guest Relations Executive work as part of a team to impress our Guests, creating unforgettable experiences and exceeding expectations from...

  • Guest Relations Executive

    6 months ago

    London, United Kingdom The Cocochine Full time

    **Hours**: Monday to Saturday, 10:00 AM to 6:00 PM, with two days off **About Us**: Mayfair’s Hamiltons Gallery owner Tim Jefferies and Chef Larry Jayasekara open _The Cocochine_, restoring, renovating and reimagining the historic property in Bruton Place. Located in a former mews house at 27 Bruton Place off London’s Berkeley Square, Tim and Larry...

  • Guest Relations Executive

    2 months ago

    Central London, London, United Kingdom London Marriott Hotel Grosvenor Square Full time

    Guest Relations Executive - Marriott Grosvenor SquareJoin us as Guest Relations Executive! Participate in enhancing and personalising guest experiences at the hotel by working in a team and overcoming challenges. Build relationships with guests and colleagues to surprise & delight others by attentive touches and anticipation.Key Responsibilities- Meet and...

  • Guest Relations Executive

    1 month ago

    Central London, United Kingdom London Marriott Hotel Grosvenor Square Full time

    Guest Relations Executive - Marriott Grosvenor SquareJoin us as Guest Relations Executive! Participate in enhancing and personalising guest experiences at the hotel by working in a team and overcoming challenges. Build relationships with guests and colleagues to surprise & delight others by attentive touches and anticipation.Key Responsibilities- Meet and...

  • Guest Relations Executive

    3 weeks ago

    South West London, London, United Kingdom 11 Cadogan Gardens Full time

    About the role: As a Guest Relations Executive in the team at 11 Cadogan Gardens & The Chelsea Townhouse - the only Relais and Chateaux property in London -, you are the reason our Guests keep coming back for more. Our Guest Relations Executive work as part of a team to impress our Guests, creating unforgettable experiences and exceeding expectations...

  • Guest Relations Executive

    7 months ago

    London, United Kingdom Maybourne Hotel Group Full time

    Claridge's - Guest Experience and Services - Guest Relations - Full time Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite...

  • Guest Relations Executive

    6 months ago

    London, United Kingdom Maybourne Hotel Group Full time

    Claridge's - Front office - Guest Relations - Full time Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite like...

  • Guest Relations Executive

    6 months ago

    London, United Kingdom HSH Group Full time

    The Peninsula London is excited to announce we are seeking an enthusiastic Guest Relations Executive to complete our Guest Relations Team. This role will responsible for the complete guest journey for the hotel guests, to ensure impeccable service, with a focus on a heartfelt welcome, weigtless and waitless experiences, exceptional selections for each guest,...

  • Guest Relations Executive

    7 months ago

    London, United Kingdom Accor Full time

    Company Description Novotel London West Hotel is part of Accor, the leading global hospitality group. It is one of the largest conference and accommodation providers within Accor. The hotel provides the international business community with space for up to 3000 delegates across 33 meeting rooms. It accommodates both business and leisure guests in one of...

  • Guest Relations Executive

    7 months ago

    London, United Kingdom The Peninsula London Full time

    The Peninsula London is excited to announce we are seeking an enthusiastic Guest Relations Executive to complete our Guest Relations Team. This role will responsible for the complete guest journey for the hotel guests, to ensure impeccable service, with a focus on a heartfelt welcome, weigtless and waitless experiences, exceptional selections for each...

  • Guest Relations Executive

    7 months ago

    London, United Kingdom Eson2 Ltd Full time

    Eson2 provides expert property management services to landlords in the UK and abroad, and we work to find the right property for people struggling to get accommodation in London’s chaotic and confusing real estate market. As Guest Relations Executive, you will be working in the central London office, in the heart of Knightsbridge, and servicing a...

  • Guest Relations Executive

    2 months ago

    London, United Kingdom AccorHotel Full time

    As a Guest Relations Executive youll be at the very heart of our hotel responsible for delivering exceptional personalised service ensuring each guest feels valued cared for and leaves with a lasting positive impression of their stay.What you will doPrepare arrivals for VIP guests to ensure they have a smooth and memorable staySet up decorations in the...

  • Guest Relations Executive

    5 days ago

    London, United Kingdom AccorHotel Full time

    As a Guest Relations Executive youll be at the very heart of our hotel responsible for delivering exceptional personalised service ensuring each guest feels valued cared for and leaves with a lasting positive impression of their stay. What you will do Prepare arrivals for VIP guests to ensure they have a smooth and memorable stay Set up decorations in the...

  • Guest Relation Executive

    6 months ago

    London, United Kingdom Copthorne Tara Hotel London Kensington Full time

    The Copthorne Tara Hotel London Kensington is looking for a Guest Relations Executive who can ensure the highest possible standards of service excellence & hospitality are extended to all guests at all times, maximizing revenue opportunities at all available opportunities whilst maintaining legal requirements & company standards. To ensure all VIP guests are...

  • Guest Relations Executive

    6 months ago

    London, United Kingdom Stayo Ltd Full time

    The job: Our guest relations team provide customer care, assistance, and guidance to all of our guests, from the moment they check in to our gorgeous properties, continuing after their departure to capture loyalty. You will be tasked with providing these guests with a seamless experience that answers all their questions, helps resolve in-stay opportunities,...

  • Guest Relations Executive

    6 months ago

    London, United Kingdom Stayo Ltd Full time

    The job: Our reservations team provide customer care, assistance, and guidance to all of our guests, from the moment they book to the day they check in to our gorgeous properties. You will be tasked with providing these guests with a seamless experience that answers all their questions, helps them to book our apartments and makes sure they are happy with...