Guest Relation Executive

3 months ago

London, United Kingdom Copthorne Tara Hotel London Kensington Full time

The Copthorne Tara Hotel London Kensington is looking for a Guest Relations Executive who can ensure the highest possible standards of service excellence & hospitality are extended to all guests at all times, maximizing revenue opportunities at all available opportunities whilst maintaining legal requirements & company standards. To ensure all VIP guests are looked after prior, throughout and after their stay.

**Duties & Responsibilities**:

- To accurately register guests into the hotel, as well as check guests out of the hotel.
- To efficiently respond to any guest enquiries and by communicating effectively to colleagues and superiors. To provide a friendly and personable service to hotel guests at all times.
- To have full knowledge of Hotel room rates and policies as applied to guest, and to actively earn revenue for the hotel.
- To be familiar with the Hotel door key system, to issue accurately to guests, ensuring keys are cancelled where necessary; and to liase with Security if guests have problems when accessing rooms.
- To be fully aware of the Hotel’s procedures and policies for V.I.P. guests, late arrivals, and cancelled reservations.
- To be fully aware of the Partner Card procedures. To be fully aware of the Frequent Flyer procedures.
- To understand fully the billing / accounting cycle for guest bills and ensure that all accounts processed meet the required standard.
- Once issued with a cash float - to be entirely responsible for the amount issued, to be maintained in denominations most appropriate for use in Reception and for the float always to be available for inspection.
- Any discrepancies must be reported immediately in accordance with company standard. To assist team as a whole by being punctual to work according to schedules.
- To have full knowledge of any special offers / promotions affecting the hotel. To report faulty equipment immediately.
- To be actively involved with interdepartmental liaison in order to build on rapport and communication.
- To help maintain and contribute to team morale and spirit. To attend any departmental and hotel meetings as required.
- To actively participate in handover. To undertake any other reasonable tasks as requested by the management of the Hotel.

We offer a benefits package including:

- Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option available
- Apprenticeship/Placement opportunities
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- Uniform (Laundry / Dry Cleaning for Uniform)
- Meals Provided on Duty
- Length of Service related holiday scheme
- Eye Care Vouchers
- Employee Discounted Accommodation and F&B
- Life Assurance
- Recommend a Friend Scheme
- and many more.

**As well as real opportunities to develop and gain promotion within the industry.

**About the Hotel**

The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes’ walk to High Street Kensington Underground station, making exploring easy. The hotel offers well-appointed and comfortable guest rooms combining Standard, Superior and Club accommodation. Club rooms offer iconic views over the city and include Club Lounge access for complimentary breakfast and refreshments.

Guests can sample the authentic Singaporean, Malaysian and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant & Bar or relax in our tea lounge.

**About the Group**

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

We are an equal opportunities employer.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£25,400.00 per year

**Benefits**:

- Canteen
- Company pension
- Discounted or free food
- Employee discount

Schedule:

- Day shift

**Experience**:

- Opera: 1 year (required)
- Guest relations: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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