Guest Relations Executive

5 months ago

London, United Kingdom Corinthia London Full time

**Guest Relations Executive**:
**Guest Relations**:
Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.

If you are passionate about delivering an exquisite service within a 5-star environment, then we would like to hear from you.

**ABOUT THE ROLE**

As a Guest Relations Executive you know London like the back of your hand, are a passionate storyteller, always have your finger on the pulse and your personality lights up the room. You will aspire to show our guests not just the best side of our hotel but also our remarkable city.

From stay preparation to recommendations and follow ups you will be taking your guests by the hand and ensuring their complete satisfaction with their stay. Understanding our guests and catering to their needs and wishes should come naturally to you.

**ABOUT YOU**
- Previous experience in a 5* hotel
- A strong desire to learn and develop a career within luxury hospitality
- Flexibility to work varied hours
- Good level of written and spoken English
- Exceptional customer care skills
- Empathy for your guests and colleagues
- Ability to work under pressure
- Pride and attention to detail in your work
- The finest personal presentation
- Distinctive, professional and warm personality
- Confidence & professionalism when interacting with high profile guests

**ABOUT CORINTHIA**

Corinthia London combines contemporary flair with traditional grandeur. We consider ourselves as London’s elegant, uplifting grand hotel, intelligently designed for modern life. Situated in the heart of London, the hotel features 283 beautiful bedrooms, including 7 penthouses and 51 suites, elegant restaurants, and bars and the largest, most breath-taking multi award-winning spa in London.

**OUR PROMISE TO YOU**

We understand what is important to our colleagues and our benefits offering was tailored with this in mind.
- Highly competitive salary
- 29 paid holidays per annum (inc. bank/public holidays)
- Complimentary dry cleaning of uniform
- Complimentary meals on duty
- Extensive recognition programs and length of service awards
- Stakeholder pension entitlement
- Season ticket loan

Our focus is supporting your health and wellbeing and giving you more time with your family and friends by offering:

- Enhanced sick pay
- Eye test vouchers
- Access to Employee health and wellbeing programme
- Mental health and wellbeing workshops
- Discounted Salon, Spa, Food and Beverage and accommodation rates
- Discounted gym membership
- Discounts across our portfolio of international hotels

We will invest in you the same way you do it with us and provide you with access to:

- Learning & Development programmes
- Apprenticeship scheme
- Complimentary English classes
- Corinthia inspired gifts for special occasions
- Enhanced maternity and paternity pay
- Colleague social events

**ELIGIBILITY

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