Guest Relations Executive

2 months ago

London, United Kingdom Hilton Full time

**Salary PS27,000/year**

**Conrad London St James**is in the centre of London and one of Hiltons three Luxury Brands reflects modern luxury. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10 % in the world.

Located in the heart of Westminster, the new outlets within the hotel will offer its teams the opportunity to join one of this year's most exciting new and promising openings, with the support, standards and luxury service the Conrad is famous for. They will consist of:

- The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub
- The Hedgerow, the hotel's first cocktail bar, which takes inspiration from the beauty of the traditional British countryside
- The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques
- The Orchard, for afternoon teas and lighter meals

Attached is a video of the hotel.

A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.

**What will I be doing?**
- Meet, greet and direct Guests who enter the lobby area
- Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
- Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
- Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
- Manage, record and resolve promptly Guest or customer complaints
- Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
- Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
- Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
- Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
- Maintain good communication and work relationships in all hotel areas
- Maintain staffing levels to meet business demands
- Attend all Reception meetings and Executive Lounge Meetings
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary

**What are we looking for?**
- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high levels of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in a customer service function or in a similar role
- A passion for delivering an exceptional level of Guest service
- High level of IT proficiency

**What we offer**:

- A global travel program for team members
- Uniforms
- Meals whilst on duty
- To be part of a fabulous team

**About Conrad St James**

Conrad Hotels & Resorts combines contemporary design, sophisticated amenities, and personalised service to provide exceptional travel experiences all over the world. The hotel is renowned for its excellent service Conde Nast number 11 and Trip Advisor number 27 and is the Top 5% of hotels in London and the Top 10 % in the world.

  • Guest Relations Executive

    3 months ago

    London, United Kingdom Platinum Hospitality Full time

    **Role**:Guest Relations Executive** **Location**:London** **Salary / Rate of pay**:£27,000 p.a.** *** Platinum Recruitment is working in partnership with a popular 4Star hotel in London and we have a fantastic opportunity for a Guest Relations Executive to join their team. *** **What’s in it for you?** Besides the fantastic opportunity to show your...

  • Guest Relations Executive

    3 months ago

    London, United Kingdom Veeve Full time

    **Role**: Guest Relations Executive - Up-Scale Short-Term Rentals **Contract Type**:Maternity cover (Initially 9-months, up-to 12 months) **Contract Shifts**: 3 Shifts per week (30 hours, OT Possible) Working Hours: 8am - 7pm (including weekends) **Location**: London, Victoria (Hybrid 2-days in office) **Salary**: £13.50 phr **Benefits**: Perk-Box,...

  • Guest Relations Executive

    3 months ago

    London, United Kingdom The Dorchester Full time

    We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Executive you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the...

  • Guest Relations Executive

    3 months ago

    London, United Kingdom Dorchester Collection Full time

    Position Overview We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Executive you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can...

  • Guest Relations Executive

    3 months ago

    London, United Kingdom The Mandrake Full time

    The Mandrake is a multi-award-winning, luxury lifestyle hotel in the heart of London’s Fitzrovia. Every aspect of The Mandrake has been thoughtfully curated and designed to offer guests a unique, immersive and truly unforgettable experience. We are currently seeking a highly motivated and dedicated Guest Relations Executive to join our team at The...

  • Guest Relations Executive

    3 months ago

    London, United Kingdom The Cocochine Full time

    **Hours**: Monday to Saturday, 10:00 AM to 6:00 PM, with two days off **About Us**: Mayfair’s Hamiltons Gallery owner Tim Jefferies and Chef Larry Jayasekara open _The Cocochine_, restoring, renovating and reimagining the historic property in Bruton Place. Located in a former mews house at 27 Bruton Place off London’s Berkeley Square, Tim and Larry...

  • Guest Relations Executive

    3 months ago

    London, United Kingdom Corinthia London Full time

    **Guest Relations Executive**: **Guest Relations**: Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired. If you are passionate about...

  • Guest Relations Executive

    3 months ago

    London, United Kingdom Maybourne Hotel Group Full time

    Claridge's - Guest Experience and Services - Guest Relations - Full time Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite...

  • Guest Relations Executive

    3 months ago

    London, United Kingdom Maybourne Hotel Group Full time

    Claridge's - Front office - Guest Relations - Full time Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite like...

  • Guest Relations Executive

    3 months ago

    London, United Kingdom HSH Group Full time

    The Peninsula London is excited to announce we are seeking an enthusiastic Guest Relations Executive to complete our Guest Relations Team. This role will responsible for the complete guest journey for the hotel guests, to ensure impeccable service, with a focus on a heartfelt welcome, weigtless and waitless experiences, exceptional selections for each guest,...

  • Guest Relations Executive

    1 month ago

    Central London, London, London, United Kingdom Claridge's Full time

    Guest Relations ExecutiveClaridgesWe are seeking a driven Guest Relations Executive to join our growing team here at Claridges. Set in the heart of Mayfair, Claridges is an art deco icon and a byword for understated elegance. Since the 1850s, Claridges has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are...

  • Guest Relations Executive

    2 months ago

    London, United Kingdom The Peninsula London Full time

    Job description:The Peninsula London is excited to announce we are seeking an enthusiastic Guest Relations Executive to complete our Guest Relations Team. This role will responsible for the complete guest journey for the hotel guests, to ensure impeccable service, with a focus on a heartfelt welcome, weigtless and waitless experiences, exceptional selections...

  • Guest Relations Executive

    3 months ago

    London, United Kingdom Accor Full time

    Company Description Novotel London West Hotel is part of Accor, the leading global hospitality group. It is one of the largest conference and accommodation providers within Accor. The hotel provides the international business community with space for up to 3000 delegates across 33 meeting rooms. It accommodates both business and leisure guests in one of...

  • Guest Relations Executive

    4 days ago

    London, United Kingdom Chiltern Street Hotel Ltd Full time

    We have an excellent opportunity for a Guest Relations Executive to join our Front Office team at Chiltern Firehouse. You will bedriven, creative and out-going, with a natural ability to connect with people. You will have a flair for delivering personalised 360-degree service to our guests.Whats in it for our new Guest Relations Executive?A generous staff...

  • Guest Relations Executive

    3 months ago

    London, United Kingdom The Peninsula London Full time

    The Peninsula London is excited to announce we are seeking an enthusiastic Guest Relations Executive to complete our Guest Relations Team. This role will responsible for the complete guest journey for the hotel guests, to ensure impeccable service, with a focus on a heartfelt welcome, weigtless and waitless experiences, exceptional selections for each...

  • Guest Relations Executive

    3 months ago

    London, United Kingdom Eson2 Ltd Full time

    Eson2 provides expert property management services to landlords in the UK and abroad, and we work to find the right property for people struggling to get accommodation in London’s chaotic and confusing real estate market. As Guest Relations Executive, you will be working in the central London office, in the heart of Knightsbridge, and servicing a...

  • Guest Relations Executive

    1 month ago

    West London, London, London, United Kingdom The Dilly Full time

    Once a magnet for the great and good of the city, the traditional British influence is reflected to this day. Sitting right in the heart of Piccadilly, our hotel is as London as it gets! The Dilly has built a reputation as one of the Citys finest. Bringing together luxury and history (having once had the patronage of King George V!), we bring the best of...

  • Concierge & Guest Relations Executive

    3 months ago

    Greater London, United Kingdom 11 Cadogan Gardens Full time

    Job opening criteria The company **About the role**: As a Concierge & Guest Relations Executive in the team at 11 Cadogan Gardens Hotel - the only Relais and Chateaux property in London -, you are the reason our Guests keep coming back for more. Our Concierge & Guest Relations Executive work as part of a team to impress our Guests, creating unforgettable...

  • Guest Relations Executive

    4 days ago

    Central London, United Kingdom Chiltern Street Hotel Ltd Full time

    We have an excellent opportunity for a Guest Relations Executive to join our Front Office team at Chiltern Firehouse. You will bedriven, creative and out-going, with a natural ability to connect with people. You will have a flair for delivering personalised 360-degree service to our guests.Whats in it for our new Guest Relations Executive?A generous staff...

  • Guest Relation Executive

    3 months ago

    London, United Kingdom Copthorne Tara Hotel London Kensington Full time

    The Copthorne Tara Hotel London Kensington is looking for a Guest Relations Executive who can ensure the highest possible standards of service excellence & hospitality are extended to all guests at all times, maximizing revenue opportunities at all available opportunities whilst maintaining legal requirements & company standards. To ensure all VIP guests are...