Current jobs related to Guest Relations Executive - London - The Peninsula London

  • Guest Relations Executive

    4 months ago

    London, United Kingdom Veeve Full time

    **Role**: Guest Relations Executive - Up-Scale Short-Term Rentals **Contract Type**:Maternity cover (Initially 9-months, up-to 12 months) **Contract Shifts**: 3 Shifts per week (30 hours, OT Possible) Working Hours: 8am - 7pm (including weekends) **Location**: London, Victoria (Hybrid 2-days in office) **Salary**: £13.50 phr **Benefits**: Perk-Box,...

  • Guest Relations Executive

    5 months ago

    London, United Kingdom The Dorchester Full time

    We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Executive you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the...

  • Guest Relations Executive

    5 months ago

    London, United Kingdom Dorchester Collection Full time

    Position Overview We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Executive you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can...

  • Guest Relations Executive

    4 weeks ago

    London, Greater London, United Kingdom The Peninsula London Full time

    Job Title: Guest Relations ExecutiveThe Peninsula London is seeking a highly skilled Guest Relations Executive to join our team. As a key member of our Front Office Operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.Key Responsibilities:Manage guest arrivals and departures, ensuring a warm...

  • Guest Relations Executive

    4 weeks ago

    London, Greater London, United Kingdom The Peninsula London Full time

    Job Title: Guest Relations ExecutiveThe Peninsula London is seeking a highly skilled Guest Relations Executive to join our team. As a key member of our Front Office Operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.Key Responsibilities:Manage guest arrivals and departures, ensuring a warm...

  • Guest Relations Executive

    5 months ago

    London, United Kingdom The Cocochine Full time

    **Hours**: Monday to Saturday, 10:00 AM to 6:00 PM, with two days off **About Us**: Mayfair’s Hamiltons Gallery owner Tim Jefferies and Chef Larry Jayasekara open _The Cocochine_, restoring, renovating and reimagining the historic property in Bruton Place. Located in a former mews house at 27 Bruton Place off London’s Berkeley Square, Tim and Larry...

  • Guest Relations Executive

    7 days ago

    Central London, London, United Kingdom London Marriott Hotel Grosvenor Square Full time

    Guest Relations Executive - Marriott Grosvenor SquareJoin us as Guest Relations Executive! Participate in enhancing and personalising guest experiences at the hotel by working in a team and overcoming challenges. Build relationships with guests and colleagues to surprise & delight others by attentive touches and anticipation.Key Responsibilities- Meet and...

  • Guest Relations Executive

    5 months ago

    London, United Kingdom Corinthia London Full time

    **Guest Relations Executive**: **Guest Relations**: Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired. If you are passionate about...

  • Guest Relations Executive

    5 months ago

    London, United Kingdom Maybourne Hotel Group Full time

    Claridge's - Guest Experience and Services - Guest Relations - Full time Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite...

  • Guest Relations Executive

    5 months ago

    London, United Kingdom Maybourne Hotel Group Full time

    Claridge's - Front office - Guest Relations - Full time Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite like...

  • Guest Relations Executive

    4 months ago

    London, United Kingdom HSH Group Full time

    The Peninsula London is excited to announce we are seeking an enthusiastic Guest Relations Executive to complete our Guest Relations Team. This role will responsible for the complete guest journey for the hotel guests, to ensure impeccable service, with a focus on a heartfelt welcome, weigtless and waitless experiences, exceptional selections for each guest,...

  • Guest Relations Executive

    4 weeks ago

    London, Greater London, United Kingdom Marriott International Full time

    Job SummaryWe are seeking a highly skilled and motivated Guest Relations Executive to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.Key ResponsibilitiesRespond to guest inquiries and resolve issues in...

  • Guest Relations Executive

    4 weeks ago

    London, Greater London, United Kingdom Marriott International Full time

    Job SummaryWe are seeking a highly skilled and motivated Guest Relations Executive to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.Key ResponsibilitiesRespond to guest inquiries and resolve issues in...

  • Guest Relations Executive

    5 months ago

    London, United Kingdom Accor Full time

    Company Description Novotel London West Hotel is part of Accor, the leading global hospitality group. It is one of the largest conference and accommodation providers within Accor. The hotel provides the international business community with space for up to 3000 delegates across 33 meeting rooms. It accommodates both business and leisure guests in one of...

  • Guest Relations Executive

    5 months ago

    London, United Kingdom The Peninsula London Full time

    The Peninsula London is excited to announce we are seeking an enthusiastic Guest Relations Executive to complete our Guest Relations Team. This role will responsible for the complete guest journey for the hotel guests, to ensure impeccable service, with a focus on a heartfelt welcome, weigtless and waitless experiences, exceptional selections for each...

  • Guest Relations Executive

    5 months ago

    London, United Kingdom Eson2 Ltd Full time

    Eson2 provides expert property management services to landlords in the UK and abroad, and we work to find the right property for people struggling to get accommodation in London’s chaotic and confusing real estate market. As Guest Relations Executive, you will be working in the central London office, in the heart of Knightsbridge, and servicing a...

  • Concierge & Guest Relations Executive

    5 months ago

    Greater London, United Kingdom 11 Cadogan Gardens Full time

    Job opening criteria The company **About the role**: As a Concierge & Guest Relations Executive in the team at 11 Cadogan Gardens Hotel - the only Relais and Chateaux property in London -, you are the reason our Guests keep coming back for more. Our Concierge & Guest Relations Executive work as part of a team to impress our Guests, creating unforgettable...

  • Guest Relations Executive

    1 month ago

    London, United Kingdom The Dilly A Leonardo Royal Hotel Full time

    Be Yourself – Be a Bold Team Player – Be Leonardo As a Guest Relations Executive you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be taking care of everything that might be...

  • Guest Relations Executive

    3 weeks ago

    London, United Kingdom AccorHotel Full time

    As a Guest Relations Executive youll be at the very heart of our hotel responsible for delivering exceptional personalised service ensuring each guest feels valued cared for and leaves with a lasting positive impression of their stay.What you will doPrepare arrivals for VIP guests to ensure they have a smooth and memorable staySet up decorations in the...

  • Guest Relations Executive

    5 days ago

    London, United Kingdom AccorHotel Full time

    As a Guest Relations Executive youll be at the very heart of our hotel responsible for delivering exceptional personalised service ensuring each guest feels valued cared for and leaves with a lasting positive impression of their stay.What you will doPrepare arrivals for VIP guests to ensure they have a smooth and memorable staySet up decorations in the...

Guest Relations Executive

4 months ago

London, United Kingdom The Peninsula London Full time
Job description:

The Peninsula London is excited to announce we are seeking an enthusiastic Guest Relations Executive to complete our Guest Relations Team. This role will responsible for the complete guest journey for the hotel guests, to ensure impeccable service, with a focus on a heartfelt welcome, weigtless and waitless experiences, exceptional selections for each guest, the invisible touch and bespoke sense of home, ensuring exceptional service is delivered by incorporating the Peninsula Service Principles.

 

  • An exceptional opportunity to join our high-profile flagship hotel in London
  • Market leading remuneration, service charge and attractive benefits
  • Join our award-winning group, working alongside a highly experienced team

 

Key accountabilities

 

  • Responsible for the efficient and smooth operations of the arrival and departure experiences, ensuring impeccable service to hotel guests, with a focus on the guests, a heartfelt welcome and personalised experiences
  • Responsible for daily operational challenges for the guests, including service recovery, continuous coverage, and efficient service delivery while maximizing the hotel revenue through different initiatives
  • Maximise Room and Front Office revenue through initiatives such as room upselling
  • Maintain close guest contact while managing guest feedback, ensuring elevated service recovery to exceed guest expectations
  • Hire, develop, motivate, supervise, and coach the Guest Experience Executives in maintaining a culture in compliance with mission, vision, values, and HSH core principles

 

General requirements

 

  • Minimum 3 year’s relevant experience in Front Office Operation within a luxury international property
  • Thorough knowledge of customer service needs and a good working knowledge of operational finance procedures
  • Excellent time management and organizational skills, highly adaptable and naturally positive
  • Fluent English communication proficiency, expertise in a second language would be desirable

 

At the Peninsula London, we look after:

 

Your financial wellbeing:

  • Generous service charge distributed equitably to all colleagues
  • Life Insurance
  • Enhanced company contribution on pension plan

 

Your medical care:

  • Medical cash plans including optical and dental coverage
  • Enhanced maternity and paternity leave plan

 

Your daily health routine:

  • State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers’ room
  • Colleague restaurant with healthy and balanced 24/7 food offerings
  • On-site occupational health and safety nurse and wellbeing education sessions

 

Other perks:

  • High street and online shopping discounts
  • Rewards and recognition initiatives
  • Dry cleaning for uniforms and work attire

 

We are delighted to receive your CV and will liaise with suitable candidates directly.