Guest Relations Executive

7 months ago

London, United Kingdom Stayo Ltd Full time

The job:
Our reservations team provide customer care, assistance, and guidance to all of our guests, from the moment they book to the day they check in to our gorgeous properties. You will be tasked with providing these guests with a seamless experience that answers all their questions, helps them to book our apartments and makes sure they are happy with every step of their Stayo journey. This is a key role within one of the most important departments at Stayo.

Who you are:
You are a conscientious, caring, thoughtful and ambitious person who likes to provide a 5-star service to guests and get rewarded by their satisfaction with our properties. You like to solve problems, get stuck in and have a calm and collected demeanour to anyone who is struggling to solve their problems.

Hours of work:
Hours that need to be worked per week are 40 hours, spread over 5 days with there always being two consecutive days off thereafter. Each shift lasts for eight hours, and our start times are staggered with the first being 8.00am and the last 1.00pm (this includes weekends).

Weekend shifts can be performed from home, as well as there remaining some WFH flexibility as we move into the future.

More about the role:
As a Guest Relations Executive, you'll be the virtual face of our apartments, ensuring exceptional experiences for our guests from arrival to departure. Your primary responsibility is to foster a hospitable environment, anticipating and addressing guests' needs to guarantee their satisfaction.

Key Responsibilities:
**Guest Assistance**: Address inquiries, requests, and complaints promptly and effectively to ensure a seamless stay.

**Relationship Building**: Foster positive relationships with guests, understanding their preferences and needs. Offer personalized services to enhance their experience and build loyalty.

**Problem Resolution**: Act as a liaison between guests and various departments to resolve issues efficiently. Empower the team to handle challenges and ensure guest satisfaction.

**Upselling and Promotions**: Promote hotel services, amenities, and promotions to guests, maximizing revenue opportunities while meeting their needs.

**Quality Assurance**: Maintain high standards of service delivery and uphold the hotel's brand reputation. Conduct follow-ups to ensure guest satisfaction post-stay.

**Team Collaboration**: Collaborate with various departments (housekeeping & maintenance (Operations, Reservations) to coordinate guest requests and ensure a smooth guest experience.

What we look for in you:

- A team player
- Someone who wants to grow with a company and experience what is like to work for a mature, successful and intelligent business
- Experience of dealing with customers, guests or tenants. Be this in property management, hospitality or customer services roles
- A calm thought process that likes to solve issues and advise guests in a cool, collected and reassuring manner
- A strong problem solver that takes reward in getting to the crux of an issue.
- Be very computer literate
- Want to have fun at work and be part of a big project
- Another language is preferable but not essential

At Stayo we recognise that we are only as good as the people who work for us, so we want to give our employees competitive rewards:

- A better than average pay plan, whether this is hourly or annually.
- Bi-annual bonuses that reward you for your hard work.
- 28 days holiday per annum (inclusive of Bank Holidays)
- Access to training and qualification options which will be supported by Stayo both financially and with time.
- Free stays at Stayo apartments for every employee, and family/friend discounts.
- The chance to work with a company that has tripled in size in the last six months and has the vision/opportunity to 15x our revenue over the next 2 years.
- Stayo is an ambitious company with a wonderful team who love our company, our brand and the gorgeous apartments we sell to our guests.

Stayo is an equal opportunity employer. We celebrate, encourage and welcome diversity and are committed to creating an inclusive environment for all employees.

**Job Types**: Permanent, Full-time

**Salary**: £20,000.00-£28,000.00 per year

**Benefits**:

- Casual dress
- Employee discount
- Flexitime

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: In person

  • Guest Relations Executive

    2 weeks ago

    London, United Kingdom Give A Grad A Go Full time

    A competitive starting salary of £25,000 - £27,000 - The chance to work with Senior Management from day one - Access to some of the most prestigious lifestyles globally **Are you on the hunt for Graduate Operations jobs or roles in the Luxury Industry in London? Want to join a bespoke concierge that services high-net-worth clients in London, Paris and...

  • Guest Relations Executive

    1 month ago

    London, United Kingdom 11 Cadogan Gardens Full time

    About the role: As a Guest Relations Executive in the team at 11 Cadogan Gardens & The Chelsea Townhouse - the only Relais and Chateaux property in London -, you are the reason our Guests keep coming back for more. Our Guest Relations Executive work as part of a team to impress our Guests, creating unforgettable experiences and exceeding expectations...

  • Guest Relations Executive

    1 week ago

    London, United Kingdom Hilton Full time

    Check-in into a world of opportunities **WELCOME TO A WORLD OF OPPORTUNITIES - **No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training,...

  • Guest Relations Executive

    7 months ago

    London, United Kingdom The Dorchester Full time

    We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Executive you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the...

  • Guest Relations Executive

    7 months ago

    London, United Kingdom The Mandrake Full time

    The Mandrake is a multi-award-winning, luxury lifestyle hotel in the heart of London’s Fitzrovia. Every aspect of The Mandrake has been thoughtfully curated and designed to offer guests a unique, immersive and truly unforgettable experience. We are currently seeking a highly motivated and dedicated Guest Relations Executive to join our team at The...

  • Guest Relations Executive

    1 month ago

    London, United Kingdom 11 Cadogan Gardens Full time

    About the role: As a Guest Relations Executive in the team at 11 Cadogan Gardens & The Chelsea Townhouse - the only Relais and Chateaux property in London -, you are the reason our Guests keep coming back for more. Our Guest Relations Executive work as part of a team to impress our Guests, creating unforgettable experiences and exceeding expectations...

  • Guest Relations Executive

    2 days ago

    London, United Kingdom Hotel Cafe Royal Full time

    Hotel Café Royal is a prestigious 5-star luxury hotel situated in the heart of Central London, next to Piccadilly Circus. With 159 elegant rooms and suites, 4 distinguished food & beverage outlets, and the award-winning Akasha Holistic & Wellbeing Spa, we are dedicated to providing an exceptional level of service and luxury. We are currently seeking a...

  • Guest Relations Executive

    7 months ago

    London, United Kingdom The Cocochine Full time

    **Hours**: Monday to Saturday, 10:00 AM to 6:00 PM, with two days off **About Us**: Mayfair’s Hamiltons Gallery owner Tim Jefferies and Chef Larry Jayasekara open _The Cocochine_, restoring, renovating and reimagining the historic property in Bruton Place. Located in a former mews house at 27 Bruton Place off London’s Berkeley Square, Tim and Larry...

  • Guest Relations Executive

    1 week ago

    London, United Kingdom Hilton Full time

    **Conrad London St James **is in the centre of London and one of Hiltons three Luxury Brands reflects modern luxury. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10 % in the world. Located in the heart of Westminster, the new outlets within the hotel will offer its teams the opportunity to join one of...

  • Guest Relations Executive

    1 week ago

    London, United Kingdom Hilton Full time

    **Salary PS27,000/year** **Conrad London St James**is in the centre of London and one of Hiltons three Luxury Brands reflects modern luxury. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10 % in the world. Located in the heart of Westminster, the new outlets within the hotel will offer its teams the...

  • Guest Relations Executive

    2 weeks ago

    London, United Kingdom IHG Full time

    **About us** At **InterContinental London Park Lane**, we are currently looking for a **Guest Relations Executive** to join our luxury Team!*** **Welcome to No1 Park Lane** Situated at one of the capital’s most prestigious addresses - where Her Royal Highness, Queen Elizabeth II once used to reside, InterContinental London Park Lane reinvents traditional...

  • Guest Relations Executive

    2 weeks ago

    London, United Kingdom Pan Pacific London Full time

    **ABOU**T THE ROLE** The Guest Relations Executive will work closely and collaboratively with all departments but most specifically In-room Dining, Reception and Housekeeping in order to ensure that our guests will enjoy the best that we can offer. As a Guest Relations Executive you will be part of a highly engaged team who aims for excellence with every...

  • Guest Relations Executive

    7 months ago

    London, United Kingdom Corinthia London Full time

    **Guest Relations Executive**: **Guest Relations**: Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired. If you are passionate about...

  • Guest Relations Executive

    2 weeks ago

    London, United Kingdom Marriott Grosvenor Square Full time

    We are on the look for a Guest Relations Executive to join us at Marriott Grosvenor square London. Ideally, you will be a Receptionist in a hotel looking for the next step. You will LOVE saving the day, creating memories, looking to create unique experiences and will give 100% to each VIP guest you are connected to. Building relationships and problem...

  • Guest Relations Executive

    2 weeks ago

    London, United Kingdom Marriott Grosvenor Square Full time

    We are on the look for a Guest Relations Executive to join us at Marriott Grosvenor square London. Ideally, you will be a Receptionist in a hotel looking for the next step. You will LOVE saving the day, creating memories, looking to create unique experiences and will give 100% to each VIP guest you are connected to. Building relationships and problem...

  • Guest Relations Executive

    7 months ago

    London, United Kingdom Maybourne Hotel Group Full time

    Claridge's - Guest Experience and Services - Guest Relations - Full time Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite...

  • Guest Relations Executive

    7 months ago

    London, United Kingdom Maybourne Hotel Group Full time

    Claridge's - Front office - Guest Relations - Full time Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite like...

  • Guest Relations Executive

    2 weeks ago

    London, United Kingdom Pan Pacific London Full time

    **ABOU**T THE ROLE** The Guest Relations Executive will work closely and collaboratively with all departments but most specifically In-room Dining, Reception and Housekeeping in order to ensure that our guests will enjoy the best that we can offer. As a Guest Relations Executive you will be part of a highly engaged team who aims for excellence with every...

  • Guest Relations Executive

    2 weeks ago

    London, United Kingdom Corinthia London Full time

    **Guest Relations Executive**: **Guest Relations**: Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired. If you are passionate about...

  • Concierge & Guest Relations Executive

    7 months ago

    Greater London, United Kingdom 11 Cadogan Gardens Full time

    Job opening criteria The company **About the role**: As a Concierge & Guest Relations Executive in the team at 11 Cadogan Gardens Hotel - the only Relais and Chateaux property in London -, you are the reason our Guests keep coming back for more. Our Concierge & Guest Relations Executive work as part of a team to impress our Guests, creating unforgettable...