Guest Relations Supervisor

6 months ago


London, United Kingdom Marriott International, Inc Full time

**Job Number** 24029991

**Job Category** Rooms & Guest Services Operations

**Location** The London EDITION, 10 Berners Street, London, England, United Kingdom VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

The London EDITION is looking for its next Guest Relations Supervisor

Would you like a job that gives you
- Late night/early morning taxi contribution up to £20
- Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000
- £5 breakfast when staying in any of our European hotels
- Discounted food & drink in all our restaurants and bars
- Discounts for your friends and family
- Wellness and mental health programmes
- Flexible scheduling
- 20 Holiday days (increasing with length of service)
- World class training and development, including leadership development
- Unlimited career opportunities (internationally and locally)
- Half price cinema tickets
- Specially curated discounts in thousands of shops
- Amazing staff parties
- and much more

Are you looking for a place to work that inspires you, challenges you and makes you proud to come to work? A place where service comes from the heart, not from a handbook? A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests?

We are looking for a passionate, dedicated and service-oriented Guest Relations Supervisor to join our Front Office team.

As Guest Relations Supervisor you will:

- Lead the Guest Relations team in the daily Front Office operation
- Train and coach junior members of the team
- Creating and arranging amenities to surprise and delight our guests.
- Having presence in the lobby, meeting, greeting and providing assistance to ensure maximum guest satisfaction.
- Liaising with all departments to ensure all guests needs and expectations are met.
- Liaising with guests, finding out their preferences and updating their Opera profiles.
- Managing and swiftly resolving guest complaints.
- Being the main point of contact for VIP guests and ensuring all departments are fully briefed on their requirements.
- Serving as a main point of contact for long-stay guests to ensure consistency
- to name a few

Our most successful Guest Relations Supervisor is someone who:

- Has previous experience working in the Front Office department of a five-star hotel
- Understands the impact of their job in the overall guest experience
- Anticipate our guests needs and be able to thing outside the box to create tailored experiences that leave our guests with lasting memories
- Someone who is creative
- Someone who is naturally engaging and attentive with an eye for detail
- A self-starter who is intuitive and dependable
- Is a team player
- Takes pride in delivering sophisticated, personalised service
- Is a great communicator

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar.
- EDITION is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations - breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.



  • London, United Kingdom Rosewood Hotel Group Full time

    **General Information**: - Country/Region- United Kingdom- Province/City- London- Location- Rosewood London- Department- Rooms - Front Office- Job Type- Full-time Permanent**Role** We are currently looking for a **Guest Relations Supervisor** to join our **Guest Relations team** at Rosewood London. Our Guest Relations Supervisor is entrusted to supervise...

  • Switchboard Supervisor

    6 months ago


    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...


  • London, United Kingdom Guest Experience Full time

    **_“The world is yours with Meliá”_** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About ME London Hotel, WC2R 1HA** ME by Meliá...


  • London, United Kingdom The Ned Full time

    **Guest Relations Associate - Guest Relations**: We are currently recruiting for a proactive and outgoing Guest Relations Associate. The role will be responsible for delivering an exceptional guest experience from check-in to check-out and throughout the guest journey. Excellent, above and beyond style of service is the foundation of everything we do,...


  • London, United Kingdom Decorating Supervisor Full time

    We are a painting and decorating company and are looking for ambitious people to join their expanding team. As a Decorating Supervisor, you will be responsible for managing a team of qualified and experienced decorators, delivering multiple projects on time and on budget within London and surrounding areas. You will provide technical support and advice as...

  • Switchboard Supervisor

    6 months ago


    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About ME London Hotel, WC2R 1HA** ME by Meliá is...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    **Job Summary:**Rapport Guest Services is seeking a skilled Deputy Guest Services Manager to lead our Ambassador team in delivering exceptional guest experiences.As a Deputy Guest Services Manager, you will be responsible for creating a thriving workplace and ensuring your team is satisfied in their job and work environment. You will act as a role model by...


  • London, United Kingdom Hyatt Corporation Full time

    Guest Experience Supervisor Park Hyatt Park Hyatt London River Thames GB - ENG - LondonGuest Service OperationsEntry Level ManagerFull-timeReq ID: LON005977Local Summary Guest Experience Supervisor About Park Hyatt London River Thames  Opening 2024, Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two...


  • London, United Kingdom The Ned Full time

    **Guest Relations Associate**: Going above and beyond for our guests is our Guest Relations team. Going the extra mile to make our guests stay extra special, our Guest Relations team are always on hand to assist We are currently recruiting for a proactive and outgoing Guest Relations Associate. The role will be responsible for delivering an exceptional...

  • Guest Relation Officer

    6 months ago


    London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Member **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ9884 **Date Posted**:3 November At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1019 guestrooms Park Plaza Westminster Bridge Hotel, you will...

  • Guest Relation Officer

    6 months ago


    London, United Kingdom Park Plaza Westminster Bridge London Full time

    **Department**: Front Office **Job Level**: Team Member **Job Type**: Full Time **Hours per week**: 40 **Job Reference**: req9884 **Date Posted**: 3 November At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1019 guestrooms Park Plaza Westminster Bridge Hotel, you...


  • London, United Kingdom Park Hyatt London River Thames Full time

    Guest ExperienceSupervisorAbout Park Hyatt London River ThamesOpening 2024, Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad...

  • Guest Service Agent

    6 months ago


    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...


  • London, United Kingdom Marriott International, Inc Full time

    **Additional Information** £15.39 / hour **Job Number** 23158669 **Job Category** Rooms & Guest Services Operations **Location** St. Pancras Renaissance Hotel London, Euston Road, London, London, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **_ Let your passion for...


  • London, Greater London, United Kingdom Ennismore Full time

    About the RoleWe are looking for a highly motivated and organized individual to fill the role of Supervisor of Guest Experience at The Hoxton Shepherd's Bush. As a supervisor, you will play a crucial role in ensuring that our guests receive exceptional service and have a memorable stay.Key Responsibilities:Oversee the daily operations of our front office,...


  • London, United Kingdom Park Plaza Westminster Bridge London Full time

    Department: Guest RelationsJob Level: ManagementJob Type: Full TimeHours per week: 40Job Reference: req12379Date Posted: 21 NovemberSalary: £ 31201.20 per annumGuest Relations ManagerAt Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza...


  • London, United Kingdom Park Plaza Full time

    « Back to Search Page Guest Relations Manager At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our  Guest Relations Manager  will...


  • London, United Kingdom Park Plaza Full time

    Job Description Guest Relations Manager At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure...


  • London, United Kingdom Park Plaza Full time

    Guest Relations ManagerAt Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service...


  • London, United Kingdom Park Plaza Full time

    Guest Relations ManagerAt Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service...