Estates & Facilities Help Desk Operator / Administration

3 weeks ago

Chelmsford, United Kingdom Mid and South Essex NHS Foundation Trust Full time

Job summary

We are looking for a motivated individual with excellent communication, interpersonal and organisational skills who is dedicated to working as part of our friendly team.

You will work as part of the wider E&F team, however you must also demonstrate the ability to use their own initiative.

The role will primarily involve providing cover for the MSE Estates and Facilities Helpdesk. This involves logging all planned and reactive jobs requests received via telephone calls, web-based enquiries, emails, mobile applications and directly from staff members across the entire Trust. The individual will be expected to enter call information onto the CAFM database ensuring that they are correctly scheduled or allocated to comply with the Trust's SLAs for works.

The help desk handles calls from both hard and soft services within the Trust and the individual will be capable of interfacing with all members of staff regardless of position to ensure requests are correctly inputted and allocated to the correct individuals to undertake the works.

You will allocate work requests and issue planned maintenance (PPM) tasks to the appropriate teams using the CAFM work planner. They shall also track progress and chase all requests against the predetermined SLA's.

Main duties of the job

Helpdesk related tasks.

General administration minutes for CAFM software to compile reports relating to key performance indicators (KPI's).

Manage EFM contract inboxBook and monitor all training for the Estates (Maintenance) department.Oversee all permits to work, contractors and inductions.Authorise invoices on all works (Contract/stores) on E department stationary is kept and record minutes of management meetings as required. Provide minutes etc to relevant parties within 72 hours.

About us

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of million work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Job description

Job responsibilities

Please see attached a full job description setting out the details of the role and responsibilities.

We look forward to your application.

Person Specification

Experience

Essential

Helpdesk experience within a busy environment Working in a HD environment

Desirable

Experience of working for the NHS Knowledge with Microsoft platforms

Qualifications

Essential

Educated NVQ level 3 or equivalent

Personal & People Development

Essential

Demonstrate the ability to prioritise workload in order to meet deadlines.

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