Quality Administrator

4 weeks ago

Plymouth, United Kingdom CARE Fertility Full time

Job summary

In this roleyoull be responsible for providing administrative support to our qualitymanagement teams. Youll be in charge of making sure we keep a record ofactions that our teams have taken after the investigation of incidents,complaints. Youll also help prepare documents when we need to make submissionsto our regulators or respond information requests.

About you:

You have acommon-sense approach to work, youre a good learner, you pick things up andkeep developing yourself.

If you areorganised, like planning things and being ready well in advance those skillswill come in handy. You use your initiative, youre proactive in your approachto work. You dont react to events, youre proactive in making sure they donthappen.

You havefantastic administration skills and are good at keeping records. You have greatattention to detail; you may even describe yourself at meticulous.

Youre aconfident communicator, youre comfortable to ask people at all levels forthings you need, even chase them if theyre not coming back to you. Youre justas happy to speak to people face to face as you are over the phone or email.

Main duties of the job

Location/Benefits:

This is afull-time role based our Plymouth clinic (10 William Prance Road, Plymouth PL65WR), however there will be a need to work from our Cardiff clinic for a fewdays each month (Rhodfa Marics, Ely Meadows CF72 8XL).

In a companywhere hard work and great results make a difference to peoples lives and youcan look forward working in a supportive culture where we value each other.

Salary of £23,000 33 Days annual leave (inc. public holidays) Pension scheme Life assurance A range of other benefits including retaildiscounts, a wellbeing hub, holiday trading

About us

Were CareFertility, were the largest private provider of IVF and fertility treatment inthe UK.

We draw on the knowledge of our wider team of over 600 dedicated doctors,embryologists, nurses and support teams who all work together to ensure ourpatients get the very best fertility treatment.

We are leading the future of fertility healthcare and we help our patientsthrough the most innovative science supported by exceptional and intuitivedigital experience.

We dont just care, we are Care.

This post is subject to a DBS check.

Click APPLY now to join Care Fertility

Job description

Job responsibilities

As a Quality Administrator at Care Fertility, you will be responsible for providing administrative support that makes sure our quality management system is effective in helping us continuously improve. This role is key in ensuring that everyone attending a Care Fertility clinic has the best possible chance of having the family of their dreams in the safest possible environment. You will be a confident administrator and communicator able to work with a diverse group of talented healthcare professionals. As a member of the Care Fertility Family, you will carry out your role in a way that supports and delivers our shared values. You are caring, patient focused and committed to do your best. Role accountabilities and duties: Specific Duties/ Responsibilities Keep Care Fertilitys Datix system updated ensuring all relevant incidents, complaints and audits are logged and progress and actions for improvement are documented and completed. Analyse data from DATIX to identify trends and assist with the drafting of reports. Meet with and gather information from patients and staff of all levels of seniority to ensure those affected by or involved in an incident or complaint have an opportunity to contribute to improvements. Support the delivery of Care Fertilitys audit programme; complaints management, and; preparation of information for submission to regulators and commissioners. Organise and document local clinical governance meetings. Advice and information provision Become familiar with the regulatory frameworks relevant to Care Fertility Systems and digital processes Become familiar with finding information on Care Fertilitys patient database and follow all relevant supporting system pathways to ensure accurate record keeping and efficient and safe processes. Use Microsoft Outlook to communicate effectively with colleagues and be confident in the use of Excel. Teamwork and collaboration Work collaboratively and build trusted relationships. Communicate in an engaging way to build relationships and drive change. Actively participate in team meetings being confident to suggest ideas for improvement. Treat everyone fairly and equally and encourage and embrace diversity within the team. Governance and safety Ensure that all processes are followed in accordance with relevant standard operating procedures. Maintain accurate and timely records. Ensure compliance with the HFEA Code of Practice and other regulatory frameworks. Follow infection prevention and control policies. Comply with Health and Safety policies and reporting requirements. Confidentiality and data Maintain a high level of confidentiality at all times in accordance with the HFEA Code of Practice and Care Fertilitys standard operating procedures. Handle patient data responsibly adhering to Care Fertilitys data protection and information governance policies. Adhere to the principles of the General Data Protection Regulation 2016 and Data Protection Act 2018. Maintain knowledge and develop professionally Actively participate in the Personal Development Review process and competency assessment processes. Challenge yourself to develop further. Take ownership of your learning and skill development and engage with the induction, training and mandatory learning opportunities available. Job revision The key accountabilities, responsibilities and duties of the role are inclusive but not limited to the detail included in this job description. Role requirements continually evolve. It is the practice of this Care Fertility Group Limited to periodically examine an employee's job descriptions and to update it to ensure that that it represents the role that is being performed. The process of role review is jointly conducted by each manager in consultation with the employee. We will strive to reach agreement to implement reasonable changes, but if agreement is not possible management reserves the right to mandate changes to the job description commensurate with the employees level in the organisation following consultation.

Person Specification

Experience

Desirable

You have a common-sense approach to work, youre a good learner, you pick things up and keep developing yourself. If you are organised, like planning things and being ready well in advance those skills will come in handy. You use your initiative, youre proactive in your approach to work. You dont react to events, youre proactive in making sure they dont happen. You have fantastic administration skills and are good at keeping records. You have great attention to detail; you may even describe yourself at meticulous. Youre a confident communicator, youre comfortable to ask people at all levels for things you need, even chase them if theyre not coming back to you. Youre just as happy to speak to people face to face as you are over the phone or email.

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