Quality Administrator

2 weeks ago

Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

This is an exciting opportunity to join our PALS team. The Complaints & PALS Team comes under the wider banner of Patient Experience - Quality Governance Department at Plymouth Hospitals NHS Trust.

This role will be based within the Patient Experience Team, which is responsible for PALS, Complaints, Bereavement Services, Interpreters, Patient Information, Patient Surveys, Patient Engagement and Volunteers. The team is looking for an enthusiastic and motivated person to join our PALS team on a full time term basis. This role is a Band 3.

Excellent communication, organisational and interpersonal skills together with a high level of emotional resilience are essential for this post. In addition, you will be required to handle challenging situations and be able to demonstrate a compassionate approach to the needs of patients, carers and members of the public who require assistance through PALS.

Previous experience of dealing with patient concerns and enquiries is preferred.

**Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.**

To handle concerns raised through PALS locally from receipt to resolution within specified time limits. Liaise with complainants and staff to ensure concerns are resolved in a timely way.

Keep Datix updated with progress and actions to enable analysis of trends and reporting. Liaise with staff at all levels within the Trust, and with external groups. Take a role in training Trust staff on dealing with concerns and PALS. Assist in the reporting to relevant committees regarding PALS concerns within the Trust.
- Work as a key member of the PALS team resolving enquiries from patients, carers, relatives and members of the public. Role to include data entry, registration of queries, concerns and compliments and liaising with Service Line teams across the Trust to achieve early resolution of patient/carer enquiries.
- Deal with general enquiries from patients and members of the public on any matter relating to Trust services, ensuring that appropriate information is provided; answers the questions presented in a format appropriate to the enquirer and recorded so the Trust can make any subsequent and necessary improvements.
- Process issues raised through external sources including NHS Choices / Patient Opinion
- Work under the guidance and support of the PALS Team Leader and Managers to assist patient services and quality governance team to deliver its responsibilities.
- Use the Patient Information Management System in support of PALS and Bereavement activities; for example, patient-related enquiries, medical notes tracing, deceased patient information.
- Use the Datix system to record all enquires received through PALS, enabling accurate and timely reporting of activity.
- Make appointments for patients and their representatives to discuss matters of concern and liaise with Service Line teams.
- Arrange and facilitate meetings/interviews in support of PALS and Patient Services activity.
- Assist in the identification of opportunities to learn from events and make improvements.
- Support the delivery of the Bereavement Service for all hospital deaths requiring professional and sympathetic dealings with families of deceased patients. To include; supporting newly bereaved families through the administration process leading to registration of death following a bereavement; liaising with medical teams/Coroner’s office/Mortuary team/Funeral Directors/Registrar of Births, Deaths and Marriages; accompanying families at viewings; supporting parents who have suffered a still birth or early pregnancy loss and explaining funeral options; checking documentation is accurate and has been fully completed prior to release to the family of the deceased; providing advice to the wider Trust team on the bereavement process.
- Stay up-to-date with organisational and statutory arrangements so that accurate and timely advice can be given to patients, their representatives and staff.
- Maintain a register of internal and external contacts essential to the delivery of the Patient Services team activities
- Undertake general office duties such as typing of reports/letters, filing, data input, answering telephones via the Netcall telephony system, photocopying/scanning, preparing papers for meetings, managing post,
- On occasion, you may be required to work with the Interpreter and Translator booking team to ensure timely processing of requests for interpreters to accompany patients to their hospital appointments in compliance with the Trust Policy & Procedure, coordinate the associated arrangements.
- As requested provide support to the patient feedback team including patient surveys, Friends and Family Test data collecting and entry.
- Report any issues or concerns about compliance with any of the processes managed by the Patient S

  • Quality Administrator

    2 months ago

    Plymouth, United Kingdom Kier Group Full time

    We're looking for a **Quality Administrator **to join our Major Projects Devonport team based in Plymouth, Devon. Within this role you can enjoy 26 days annual leave, sharesave scheme, family friendly policies and even more. **Location**: Devonport, Devon **Contract**: Full Time, Permanent **Salary**:competitive _+ benefits_ **Responsibilities** As a...

  • Quality Administrator

    3 weeks ago

    Plymouth, United Kingdom Kier Group Full time

    We're looking for a **Quality Administrator **to join our Major Projects Devonport team based in Plymouth, Devon. Within this role you can enjoy 26 days annual leave, sharesave scheme, family friendly policies and even more. **Location**: Devonport, Devon **Contract**: Full Time, Permanent **Salary**:competitive _+ benefits_ **Responsibilities** As a...

  • Quality Administrator

    3 days ago

    Plymouth, Plymouth, United Kingdom Office Angels Full time

    JOB TITLE: Quality Administrator - Immediate StartLOCATION:PlymouthSALARY:Up to £28,000 PA DOEHOURS: Monday - Friday, 8am - 5pmBENEFITS: We would love for you to join us, some of the great perks of temping through Office Angels include... Weekly pay Access to Boost our exclusive platform with discounts on hundreds of retailers, a wellbeing hub with...

  • Quality Administrator

    2 months ago

    Plymouth, United Kingdom VolkerWessels Full time

    VolkerLaser repairs, strengthens and waterproofs concrete and steel structures, offering a tailored package of specialist works to clients across the UK. Our structural solutions include bridge deck waterproofing, expansion joints, concrete repair and cathodic protection works, steel repair and strengthening work, carbon fibre and temporary works, jacking...

  • Quality Administrator

    3 weeks ago

    Plymouth, United Kingdom VolkerWessels Full time

    VolkerLaser repairs, strengthens and waterproofs concrete and steel structures, offering a tailored package of specialist works to clients across the UK. Our structural solutions include bridge deck waterproofing, expansion joints, concrete repair and cathodic protection works, steel repair and strengthening work, carbon fibre and temporary works, jacking...

  • Quality Administrator

    2 months ago

    Plymouth, United Kingdom Royal BAM Group Full time

    **Building a sustainable tomorrow** **Your mission** As a Quality Administrator, you will be responsible for the following: - Assist with the administration of quality related documented information within the project - Scanning & filing of project quality information - Compiling project quality documentation both manually and electronically, including...

  • Quality Improvement Administrator

    4 weeks ago

    Plymouth, United Kingdom Livewell Southwest CIC Full time

    It is an exciting time to join the Continuous Quality Improvement Team at Livewell Southwest. We support the organisation in achieving its ambition of delivering outstanding care and are now looking for a Quality Improvement Administrator who will be key to the success of the team, by: Organising stakeholder meetings to develop strategy/business...

  • Quality Improvement Administrator

    2 days ago

    Plymouth, Plymouth, United Kingdom Livewell Southwest CIC Full time

    It is an exciting time to join the Continuous Quality Improvement Team at Livewell Southwest.We support the organisation in achieving its ambition of delivering outstanding care and are now looking for a Quality Improvement Administrator who will be key to the success of the team, by:Organising stakeholder meetings to develop strategy/business plansCapturing...

  • Quality Administrator

    2 weeks ago

    Plymouth, United Kingdom CARE Fertility Full time

    In this role you’ll be responsible for providing administrative support to our quality management teams. You’ll be in charge of making sure we keep a record of actions that our teams have taken after the investigation of incidents, complaints. You’ll also help prepare documents when we need to make submissions to our regulators or respond information...

  • Quality Administrator

    3 weeks ago

    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    Quality Administrator in the Patient Advice & Liaison Service (PALS) This is an exciting opportunity to join our PALS team. The Complaints & PALS Team comes under the wider banner of Patient Experience - Quality Governance Department at Plymouth Hospitals NHS Trust. These roles will be based within the Patient Experience Team, which is responsible for PALS,...

  • Quality Administrator

    2 days ago

    Plymouth, Plymouth, United Kingdom CARE Fertility Full time

    In this role you'll be responsible for providing administrative support to our quality management teams. You'll be in charge of making sure we keep a record of actions that our teams have taken after the investigation of incidents, complaints. You'll also help prepare documents when we need to make submissions to our regulators or respond information...

  • Quality Administrator

    3 days ago

    Plymouth, Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    Quality Administrator in the Patient Advice & Liaison Service (PALS)This is an exciting opportunity to join our PALS team. The Complaints & PALS Team comes under the wider banner of Patient Experience - Quality Governance Department at Plymouth Hospitals NHS Trust.These roles will be based within the Patient Experience Team, which is responsible for PALS,...

  • Quality Administrator

    3 weeks ago

    Plymouth, United Kingdom Office Angels Full time

    **JOB TITLE**: Quality Administrator - Immediate Start **LOCATION**:Plymouth **SALARY**:Up to £28,000 PA DOE **HOURS**: Monday - Friday, 8am - 5pm **BENEFITS**: We would love for you to join us, some of the great perks of temping through Office Angels include... - Weekly pay - Access to Boost - our exclusive platform with discounts on hundreds of...

  • Quality Academy Administrative Assistant

    18 hours ago

    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    To provide effective, comprehensive, and confidential range of administrative / secretarial tasks to ensure the smooth running of the Quality Academy and the People First Programme. **Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent...

  • Quality and Faculty Registry Administrator

    2 months ago

    Plymouth, United Kingdom Plymouth University Full time

    The Faculty of Health wishes to appoint a highly motivated and experienced administrator to work within a customer focused and efficient administrative support service. Working closely with the Faculty Registry team, you will provide support for a variety of the Faculty’s registry and quality assurance processes, including Appeals, Complaints, Student...

  • Quality and Faculty Registry Administrator

    3 weeks ago

    Plymouth, United Kingdom Plymouth University Full time

    The Faculty of Health wishes to appoint a highly motivated and experienced administrator to work within a customer focused and efficient administrative support service. Working closely with the Faculty Registry team, you will provide support for a variety of the Faculty’s registry and quality assurance processes, including Appeals, Complaints, Student...

  • Quality Administrator

    2 weeks ago

    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    This is an exciting opportunity to join our PALS team. The Complaints & PALS Team comes under the wider banner of Patient Experience - Quality Governance Department at Plymouth Hospitals NHS Trust. This role will be based within the Patient Experience Team, which is responsible for PALS, Complaints, Bereavement Services, Interpreters, Patient Information,...

  • Data Quality Assistant

    6 days ago

    Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    An exciting opportunity has arisen to join the Performance Information Team who are seeking to appoint an experienced data quality assistant to support the Information Team and the RTT Validator. This will be achieved by providing a range of comprehensive, confidential tasks to support the validation of data and correction of any data quality errors. The...

  • Administrator

    2 weeks ago

    Plymouth, United Kingdom Pertemps Plymouth Full time

    We have a part time Administrator position available!  Our client is Britain's largest global provider of holter analysis & remote ECG interpretation, and they're now seeking an Administrator to provide clerical and admin support within their Appointments Office in line with their quality procedures. Job details: Salary from £22,802.00 per...

  • Administrator

    3 days ago

    Plymouth, United Kingdom Pertemps Plymouth Full time

    We have a part time Administrator position available Our client is Britain's largest global provider of holter analysis & remote ECG interpretation, and they're now seeking an Administrator to provide clerical and admin support within their Appointments Office in line with their quality procedures.Job details:Salary from £22,802.00 per yearPart time,...