Brand Advocate: Inbound

6 months ago

Kingston upon Thames, United Kingdom HGS Full time

Job Description

CUSTOMER SERVICE REPRESENTATIVE 

Position Summary

Should be responsible for delivering outstanding customer service 

Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.

Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of technical requests, inquiries and complaints. 

WHAT YOU'LL GET FROM US: 

Investment in your future with tuition reimbursement and performance-based growth opportunities across multiple locations. 

Investment in your development with paid training and ongoing education. Experience isn't necessary - we're best in-class in service and sales - we'll share our secret sauce with you 

Insurance - Medical, Dental, Vision, Disability and Life Insurance plans 

Time off - Paid vacation 

Meals - We offer subsidized lunch and breakfast options 

Performance based incentives

Roles and Responsibilities 

Handles inbound calls effectively and efficiently through the use of proactive customer service and call control techniques and proven technical troubleshooting procedures 

Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call 

Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service 

Resolves customer questions / concerns efficiently and effectively through the use of active listening and personalizing techniques and by focusing on adding value 

Resolves problems on the first call, and with a minimum of transfers by consistently improving personal technical knowledge and understanding 

Manipulate systems and escalate issues to the appropriate personnel for final resolution. 

Participates in ongoing training in keeping with Client's request and changing business strategies. 

Maintains call performance goals (. AHT, quality and schedule adherence) 

Adheres to HGS' policies and procedures. 

Maintains a positive attitude and support HGS' Commitment to Excellence. 

Performs other duties as assigned.

Why choose us?

work environment that encourages you to champion every moment and thrive. Embrace our top-notch training programs, meticulously designed to unleash your true potential in your role. Revel in competitive compensation and a diverse range of employee benefits crafted to enhance your overall experience. We take pride in celebrating diversity, promoting respect, and fostering open communication. Elevate your career to new heights and embark on an exciting journey with our energetic and dynamic team

What we are looking for:

Our search is on for those with a sharp eye for detail and accuracy. We are looking for people who are open to diverse shifts, including night options (if applicable). We truly value a positive attitude and an innate desire to provide outstanding customer service. No specific physical or legal requirements are needed, and there are no travel or relocation expectations. Be part of our vibrant team, where your skills and dedication hold immense value in a nurturing and inclusive work environment.

Requirements

QUALIFICATIONS: 

CXC/ CAPE. At least 5 subjects including English A and Mathematics 

Experience. At least 6 months Sales/Customer Service experience and At least 6 months BPO/Call Center experience 

Coachable. Success starts with those who quickly learn, apply and stick to our sales process.

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