Customer Service Administrator

2 months ago


Bournemouth, United Kingdom 4Com Plc Full time

We are 4Com; an award winning, market leading telecoms company that are currently going through an exciting period of growth. We are seeking a dedicated Customer Service Administrator to join the team.

As a  Customer Service Administrator , you will arrange for 4Com services to be installed into our new customers and arrange the transfer of their existing service providers across to 4Com. Working closely with our suppliers you will provide our customers with excellent support and a seamless installation experience.

Benefits for a Customer Service Administrator choosing to work with 4Com include:

Salary of £24,000 per annum.  An exciting, fast paced role with future progression opportunities. 24 days holiday + bank holidays. (Increasing by 1 day each year). Refer a friend scheme. Vodafone Advantage Discount. Monthly Company Targeted Draw and Incentivised Lunches. Discounted Gym Membership. Employee Assistance Programme. Cycle to work scheme. Private Health Insurance. Company pension.

In return for this, we are looking for someone who:

Has the ability to thrive in a fast-paced role that requires excellent communication and meticulous attention to detail. Has strong customer service skills as well as high level administration. Possesses IT skills and has a working knowledge of Windows-based packages. Can work as part of a team, maintaining a good supportive relationship with team members and all other staff. Holds a positive attitude and a ‘can do’ attitude to all tasks presented to them.

What would I be doing as a Customer Service Administratorat 4Com?

As a Customer Service Administrator you will be the first point of contact on the customers journey when being onboarded to the 4Com Network. You will be arranging new services to be installed and arrange the transfer of existing services from other providers into the 4Com Network You will be working closely with our suppliers and ensuring they provide the customer with a seamless installation experience Ensuring all services are provisioned and the customer is kept up to date with the progress of their installation and making them aware of any delays or problems that occur. Should you feel that this role is your ideal next job opportunity, please get in touch with us today. Please note, full ' Rights to Work in the UK ' checks will be completed during the interview process.

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