Customer Services Assistant
6 months ago
HEAD OFFICE
Customer Services Assistant
**Customer Services Assistant**
Bournemouth Hospital | Sales and Business Development | Permanent | Full Time
£23,419.50 per annum
37.5 hours per week
Our Customer Services Department currently has an internal opportunity for a Customer Services Assistant. Continue your journey with us whilst we’ll support you to be your best.
**The Opportunity**
Do you have a passion for customer service?
Are you a confident and customer-focused administrator, who strives to deliver best service at every opportunity? Then you could be just the person we’re looking for.
**As our Customer Services Assistant you will**:
- Provide written quotations for outpatient and surgical treatment
- Manage the end-to-end customer journey, taking ownership at each touch point
- Work closely with colleagues across the hospital, establishing great working relationships that enhance the patient journey
- Organise and host open events highlighting our services, ensuring attendees receive a warm welcome and are provided with all the information they need in order to make an informed decision regarding future treatment
- Highlight the great work of the Hospital through a variety of media including managing our social media accounts
- Be part of a busy team, working individually and together to deliver the highest standards of customer service
**The Person**
To succeed as a Customer Services Assistant you will need:
- Excellent verbal and written skills
- A positive, proactive and customer focussed attitude
- An ability to prioritise and manage your workload in a fast-paced team environment
- Demonstrable experience in a customer facing role
- High levels of accuracy and a keen eye for detail
- Strong administration skills, preferably with experience using a CRM system
**Helping you feel good.**
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what’s important to you.
**Nuffield Health Bournemouth Hospital**
At Nuffield Health Bournemouth Hospital we aim to provide the highest level of private healthcare, offering a wide range of first-class medical and surgical services. We also attract many of Dorset's leading consultant surgeons and physicians. Our hospital is conveniently located close to Bournemouth's town centre on Lansdowne Road. We offer the very latest medical facilities and technology, including state of the art diagnostic equipment. We have a special focus in the areas of orthopaedics, cosmetic surgery, diagnostic scanning, and men's/women's health.
**Join Nuffield Health and create the future you want, today.**
**It starts with you.**
- LocationBournemouth - Dorset
- Contract typePermanent
- ReferenceJR0078667
REWARDS & BENEFITS
Helping you be and feel your best.
Annual Leave
25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.
Nuffield Health Healthcare Plan
Membership is free for employees and you can add partner and dependants at your own cost.
Financial Wellbeing
A range of employee benefits through a Financial Wellbeing provider - including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.
Cycle to Work Scheme
Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.
Gym Membership
Free membership to any Nuffield Health gym, plus discounted memberships for family members.
Online GP
Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.
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