Customer Service Adviser- Member Care

4 days ago


Bournemouth, United Kingdom Vitality Corporate Services Full time

About The Role Team- Customer Service Division , Member Care Working Pattern- We offer 40 hour week contracts between,Monday to Friday 8am- 7pm (shift patterns) 1 in 4 Saturdays (9am- 1pm) .A healthy work life balance is important to us, which is why we have our hybrid working model, post probation, 2 days a week in the office and 3 days a week at home.
We are flexible with a variance of hours available so just ask when we talk to you.
Salary / Bonus- We offer a starting salary of £25,960.
We also have a performance-based bonus where you can realistically earn up to an additional £300 a month
Holiday Allowance- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year What will you do as a Customer Service Advisor in Member Care?
We celebrate our people and encourage everyone to be themselves.
We are looking for positive and self-motivated people to deliver a world class service to our members.Youll be taking inbound calls from customers going through an emotional timein their lives .
The ideal candidate will live and breathe our Customer Charter.They will need to showempathyand be resilient when supporting our members through their health concerns.
They will takeownershipof queries and beproactivewhen looking for solutions.



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