Customer Service Adviser

6 months ago

Bournemouth, United Kingdom AXA Health Full time

**Are you an excellent communicator with a passion for building relationships?**

**Are you looking for an opportunity that will allow you to put the Customer First in everything you do?**

**If so, we have the perfect opportunity for you**

**Job Title**:Customer Service Advisor
**Company**: AXA Health
**Contract Type**:Permanent, Full time, 37.5 hours a week on a rota basis, compensated with a generous shift allowance.
**Salary**:£23,400 - £27,930 (Including 5% Shift Allowance)
**Location**:Hybrid - Royal Tunbridge Wells/Ipswich/Bristol/Bournemouth

**What to expect**:
You’ll joining our expanding team of Customer Service Advisors who are the face of AXA Health. We’re looking for individuals with a 'Know You Can’ mindset to provide the best possible experience for our members.

Upon starting with AXA Health you’ll benefit from fully supportive training, which will give you the skills and confidence to perform in your role from day 1.

**Your day-to-day activities would include**:

- Answering calls from people going through various health problems, from physio to cancer treatment and advising them on their claim.
- You may need to decline a customer request too. This will involve using judgement to take responsibility for gathering information and finding out answers.
- Putting your customer’s interests at the heart of every decision you make.

**What we’re looking for**:

- Strong team player with a friendly and approachable manner.
- A genuine desire to help others and possess a strong willingness to learn.
- Excellent organisation and time management skills, you'll be comfortable managing multiple priorities.
- Advanced written and verbal communication skills.

**No previous experience is required. **If you're looking to start a career, make a sector change or are looking to enter a head office environment from customer facing or retail environment, we'd love to hear from you
- At AXA Health we’re adopting a hybrid way of working, empowering our people to balance their time between home and one of our workplace hubs in a way that works best for them, their team, and our customers.
- **You’ll also have access to our range of benefits**:_
- **Competitive **salary package which includes 5% Shift Allowance
- **25 Days Annual Leave **in addition to Bank Holidays
- Opportunity to **buy up to 5 additional days leave or sell up to 3 days leave**:

- **Performance related annual bonus **of approximately 5.5% of annual salary
- Salary reviews **every 6 months **as you progress through our development framework
- Contributory pension scheme **(Up to 12% Employer Contributions)**:

- **Life Assurance up to 10 x Annual Salary**:

- **AXA **Employee discounts
- **Gym Benefits**
- **Our Commitment**:_

AXA Health are an equal opportunity employer with a culture of trust and respect, where everyone belongs. We are Disability Confident Leaders, Stonewall Diversity Champions and have been listed in The Times Top 50 Employers for Women in 2022. **If you require any adjustments to assist you in your recruitment journey, please let us know**

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, _AXA _is big. _AXA Health _is the UK healthcare specialist for the _AXA Group_. Whatever our customers’ health goals, we help them get there. That could be getting someone physio for an injury that’s holding them back or finding them the right specialist to take their treatment forward.

Our team are experts in their fields: from experienced cancer nurses to pioneering data analysts; from our highly respected customer service team to our wide-ranging in-house team of clinicians. We all work together to be the best we can be.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £23,400.00-£27,930.00 per year

Expected hours: 37.5 per week

**Benefits**:

- Company pension
- Employee discount
- Work from home

Supplemental pay types:

- Performance bonus

Work Location: Hybrid remote in Bournemouth

Reference ID: Customer Service Adviser AXA00063

  • Customer Service Adviser- Adviser Services

    6 months ago

    Bournemouth, United Kingdom Vitality Full time

    **About The Role**: **About the role** **Team - Adviser Service Health** **Working Pattern - **Monday to Friday 8am - 5.30pm 40 hours per week. Hybrid - 2 days per week in our Bournemouth office **Bonus (on target bonus)** **Holiday Allowance-** 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year **What will...

  • Customer Service Adviser- Adviser Services

    4 months ago

    Bournemouth, United Kingdom Vitality Full time

    About the role Team- Adviser Service Health Working Pattern-  Monday to Friday 8am- 40 hours per week. Hybrid- 2 days per week in our Bournemouth office Bonus (on target bonus) Holiday Allowance-  25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year What will you do as a Customer Service Adviser? ...

  • Customer Service Adviser- Adviser Services

    3 weeks ago

    Bournemouth, United Kingdom Vitality Full time

    About The Role Team- Adviser Service LifeWorking Pattern- Monday to Friday 8am- 5.30pm 40 hours per week. Hybrid- 2 days per week in our Bournemouth officeBonus (on target bonus)Holiday Allowance- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday yearWhat will you do as a Customer Service Adviser?You will be...

  • Customer Service Adviser- Adviser Services

    1 month ago

    Bournemouth, United Kingdom CV-Library Full time

    About The Role   Team- Adviser Service Life Working Pattern- Monday to Friday 8am- 5.30pm 40 hours per week. Hybrid- 2 days per week in our Bournemouth office Bonus (on target bonus) Holiday Allowance- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year What will you do as a Customer Service...

  • Customer Renewal Adviser

    6 months ago

    Bournemouth, United Kingdom Vitality Full time

    **About The Role**: Team - Retention Life **Working Pattern -**Monday - Friday 09:00-17.30, Hybrid - 2days per week in our Stockport office **Bonus **up to an extra £18,000 per annum OTE **Holiday allowance-**25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year **What will you do as a Customer Renewal...

  • Customer Renewal Adviser

    6 months ago

    Bournemouth, United Kingdom Vitality Full time

    **About The Role**: Team - Retention Health **Working Pattern -**Monday - Friday 09:00-17.30, 1 late a week till 7pm, Hybrid - 2days per week in our Stockport office **Bonus **up to an extra £18,000 per annum OTE **Holiday allowance-**25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year **What will you do as...

  • Customer Service Representative

    4 weeks ago

    Bournemouth, Bournemouth, United Kingdom Vitality Full time

    About the RoleWe are seeking a skilled Customer Service Adviser to join our vibrant department at Vitality. This role will involve taking inbound calls and communicating via email with a strong focus on interacting in a professional yet personable manner in a business to business environment.As a Customer Service Adviser, you will be part of an energetic...

  • Customer Services Officer

    6 months ago

    Bournemouth, United Kingdom iWork Recruitment Limited Full time

    Contract to start on 03-06-24 until 01-12-24 with a possible extension. **Job purpose & objectives** To be part of a team acting as the first point of contact for customers contacting the Client, delivering a seamless, professional customer service, to resolve enquiries on behalf of core services wherever possible, in line with defined policies and...

  • Protection Adviser

    6 months ago

    Bournemouth, United Kingdom Vitality Full time

    **About The Role**: Hybrid role - 2 days a week in the office, 3 days a week at home. **Protection Adviser Overall Job Purpose**: It’s important to relate to your customer, understand their needs. If you care about your customer and can provide an exceptional service in catering to their product requirements this maybe the role for you. This role is about...

  • Insurance Adviser

    1 week ago

    Bournemouth, United Kingdom Usay Compare Full time

    Do you have proven telesales experience in a high-volume role? Are you hard working and motivated by earning high commission?  Are you looking to join a company who offers regular incentives (including cash prizes, vouchers and days out)? Are you looking to work for a company who will provide full training and continuous coaching and development to...

  • Customer Service Adviser- Member Care

    6 months ago

    Bournemouth, United Kingdom Vitality Full time

    **About The Role**: **Team - Customer Service **Division**, Member Care** **Working Pattern - **We offer 40 hour week contracts between, Monday to Friday 8am - 7pm (shift patterns) 1 in 4 Saturdays (9am - 1pm). A healthy work life balance is important to us, which is why we have our hybrid working model, post probation, 2 days a week in the office and 3...

  • Insurance Adviser

    2 weeks ago

    Bournemouth, United Kingdom CV-Library Full time

    Do you have proven telesales experience in a high-volume role? Are you hard working and motivated by earning high commission?  Are you looking to join a company who offers regular incentives (including cash prizes, vouchers and days out)? Are you looking to work for a company who will provide full training and continuous coaching and development to...

  • Insurance Adviser

    17 hours ago

    Bournemouth, United Kingdom Usay Compare Full time

    Do you have proven telesales experience in a high-volume role?Are you hard working and motivated by earning high commission?Are you looking to join a company who offers regular incentives (including cash prizes, vouchers and days out)?Are you looking to work for a company who will provide full training and continuous coaching and development to maximise your...

  • Customer Service Adviser- Member Care

    2 months ago

    Bournemouth, United Kingdom CV-Library Full time

    About The Role Team- Customer Service Division, Member Care   Working Pattern-  We offer 40 hour week contracts between, Monday to Friday 8am- 7pm (shift patterns) 1 in 4 Saturdays (9am- 1pm) . A healthy work life balance is important to us, which is why we have our hybrid working model, post probation, 2 days a week in the...

  • Customer Service Apprentice

    6 months ago

    Bournemouth, United Kingdom Specsavers Full time

    **Customer Service Apprenticeship** **Store: Specsavers Bournemouth** **Hours: Full time to include Weekend working - 37.5 hours** **Salary: £6 per hour - Bonus available in store!** **28 days holiday** **Benefits: Specsavers perks, team incentives, friends & family discounts** At Specsavers, we’re always looking to the future - which is where...

  • Customer Service Representative

    3 weeks ago

    Bournemouth, Bournemouth, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, ensuring they have an enjoyable shopping experience.Job DescriptionBe the face of Tesco, serving Britain's shoppers a little better every...

  • HR Adviser

    6 months ago

    Bournemouth, United Kingdom BCP Council Full time

    Tricuro delivers a diverse range of high-quality care that supports adults with physical disabilities, learning disabilities and mental health needs. We are looking for caring and dedicated people who are committed to sharing our vision of ‘improving lives and building independence’. Are you an HR Adviser looking for a new challenge? We have fantastic...

  • EMPLOYED FINANCIAL/MORTGAGE ADVISER BOURNEMOUTH Area

    2 months ago

    Bournemouth, United Kingdom CV-Library Full time

    Role: Reporting to the Area Manager, the Financial Adviser will be required to service an existing large client bank and prospect to achieve regular sales of new business to attain individual and company sales objectives whilst providing an ongoing quality customer service. This will include advising clients on a range of savings and protection products in...

  • Mortgage And Protection Adviser

    2 weeks ago

    Bournemouth, United Kingdom Lvb Financial Services Limited TA The Mortgage Giant Full time

    Are you an experienced Mortgage Adviser?Are you looking for a new role where genuine leads will be provided?Full Time or Part time available.We are looking to take on additional Self-Employed or Employed Mortgage and Protection Advisers to join The Mortgage Giant.As a firm, we offer all our advisers commission splits reflective of the market and a platform...

  • Customer Service Support

    6 months ago

    Bournemouth, United Kingdom Oyster Recruitment Full time

    Our client, a well established and leading fintech company based in the Poole area is recruiting for a Customer Service SupportAdviser. This roletodeliver excellent front line support to their customers for financial software support and offer outstanding customer solutions. This is an exciting time to join their team and to learn the capabilities of their...