Customer Renewal Adviser

6 months ago

Bournemouth, United Kingdom Vitality Full time

**About The Role**:
Team
- Retention Life

**Working Pattern -**Monday
- Friday 09:00-17.30, Hybrid - 2days per week in our Stockport office

**Bonus **up to an extra £18,000 per annum OTE

**Holiday allowance-**25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year

**What will you do as a Customer Renewal Adviser?**

This is a busy and inspiring role; you'll bring your resilience, enthusiasm and energy to dazzle our clients.

Training is hugely important to Vitality which is why we'll teach you all you need to know about our amazing products and how to deal with any Renewal question, so you can achieve your full potential as a Customer Renewal Adviser.

**Do you know how to deliver an exceptional customer experience?**
- You will be responsible for delivering exceptional customer service and achieving agreed targets. You will need to be an excellent communicator, able to build rapport with customers over the phone.
- You will take inbound calls from our existing customers, answering queries about their product
- Assist with any questions the customer is facing with the aim of retaining their business
- Reminding our customers of the benefits available to them, by promoting the Vitality Programme rewards we offer
- Assist customers with credit control queries such as missed premiums, payment arrangements, direct debit enquiries etc

**What do you need to thrive?**
- Passion for great customer service
- Excellent communication skills
- A good level of computer literacy
- Previous experience in customer service or sales would be beneficial, but not essential

**What will you get in return?**
- **A pension of up to 12%-** we will match your contributions up to 6% of your salary
- **Free** healthy breakfast and lunch when attending the office
- **Life assurance** - 4x salary
- Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device

**PLUS Our award
- winning Vitality Health Insurance with all the benefits and activity based rewards**
- Discounted gym membership
- Free cinema tickets at Vue and Odeon Cinemas every month if you stay active
- 50% off trainers at Runnersneed (one pair per plan year) plus 15% off full priced items
- & Much more..
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

**About Us**:
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.

We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people - and because we care.
- Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

**Ready to find out if we’re the right fit for you? We can’t wait.**

**Diversity & Inclusion**

We’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. To learn more please visit our Careers page.

**Vitality’s approach to sustainability**

Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid

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