Customer Renewals Advisor

3 months ago


Bournemouth, United Kingdom Vitality Full time

**About The Role**:
**Team
- Retention Life**

**Working Pattern -**Monday
- Friday 09:00-17.30, Hybrid - 2days per week in our Stockport office

**Bonus -**£33,400 per annum OTE

**Holiday allowance-**25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year

**What will you do as a Customer Renewals Advisor?**

This is a busy and inspiring role; you'll bring your resilience, enthusiasm and energy to dazzle our clients.

Training is hugely important to Vitality which is why we'll teach you all you need to know about our amazing products and how to deal with any Renewals question, so you can achieve your full potential as a Customer Renewals Advisor.

**Do you know how to deliver an exceptional customer experience?**
- You will be responsible for delivering exceptional customer service and achieving agreed targets. You will need to be an excellent communicator, able to build rapport with customers over the phone.
- You will take inbound calls from our existing customers, answering queries about their product
- Assist with any questions the customer is facing with the aim of retaining their business
- Reminding our customers of the benefits available to them, by promoting the Vitality Programme rewards we offer
- Assist customers with credit control queries such as missed premiums, payment arrangements, direct debit enquiries etc

**What do you need to thrive?**
- Passion for great customer service
- Excellent communication skills
- A good level of computer literacy
- Previous experience in customer service or sales would be beneficial, but not essential

**What will you get in return?**
- **A pension of up to 12%-** we will match your contributions up to 6% of your salary
- **Free** healthy breakfast and lunch when attending the office
- **Life assurance** - 4x salary
- Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device

**PLUS Our award
- winning Vitality Health Insurance with all the benefits and activity based rewards**
- Discounted gym membership
- Free cinema tickets at Vue and Odeon Cinemas every month if you stay active
- 50% off trainers at Runnersneed (one pair per plan year) plus 15% off full priced items
- & Much more..

**About Us**:
Vitality is an award-winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We’re the UK insurer and investment provider that rewards people for positive lifestyle choices - a key element of our Shared-value model. With 1.4m UK members and more than 25m globally, we’re out to make the world a healthier, happier place. This applies as much to our people as it does to our members. #LI-Hybrid

Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It’s what we call offering shared values, because a healthy happy team is good for us, good for our members and good for you.

Find out why people love being part of the Vitality Team



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