Customer Relations Advisor

7 months ago


Bournemouth, United Kingdom Glow Green Ltd Full time

**Customer Relations Advisor (Call Handler)**

**£23,000 - £24,000 p/a**

If you're looking for a company that champions digital innovation and offers long-term career paths, then look no further than Glow Green As a leading provider of green energy solutions such as solar panels, battery storage, boilers, air conditioning and electric vehicle charging systems, we pride ourselves on staying at the forefront of the latest technological advances.

We are currently seeking an experienced Customer Relations Advisor to join our team and contribute to our continued growth and success. This is a great opportunity to learn something new and be a part of a very rapidly growing green industry.

**Responsibilities of Customer Relations Advisor**:

- Provide exceptional customer service at all times;
- Answer inbound calls from customers and deal with their queries as quickly and efficiently as possible;
- Arrange boiler services on the behalf of our Engineers;
- Create customer tickets and refer to relevant departments;
- Call existing customers to obtain feedback regarding their Glow Green experience;
- General administration duties.

**The ideal Customer Relations Advisor**
- Have at least 1 years experience within a call centre environment;
- Be experienced with providing excellent customer service over the phone;
- Be able to communicate in a professional manner;
- Have a positive proactive attitude and take ownership;
- Great team player.

**Benefits of working at Glow Green**
- Competitive annual salary of £22,000K to £23,200K;
- Annual pay reviews and ongoing opportunities for growth and development;
- A generous 33 days holiday, including Bank Holiday, as we value work-life balance;
- Employee of the month recognises and rewards best performers;
- A fantastic unlimited Refer a Friend Scheme, with earnings up to £1k per successful referral;
- A comprehensive Company Pension Scheme, securing your future;
- Robust company sick pay benefit.
- An array of staff perks, including eye care vouchers, daily fresh fruit, confectionery and drinks.

If you want the chance of being a part of our rewarding company, submit your CV now to be considered

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

COVID-19 considerations:
Glow Green provides all the relevant PPE, and has in place all the protective measures to ensure the safety and wellbeing of our employees whilst working in the office.

Ability to commute/relocate:

- Bournemouth: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Call Centre: 1 year (required)

Work Location: In person



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