Customer Service Advisor
3 days ago
**Customer Service Advisor job in Bournemouth - 8 months fixed term contract**
Dovetail Recruitment are delighted to be working with an established client based in Bournemouth who are looking for a Customer Service Advisor to join the business on an 8-month contract.
The Customer Service Advisor will provide administrative and operational support to the sales team including order processing, consulting with clients and customers, and resolving any queries in a friendly and efficient manner.
**Salary & benefits**:
- 8-month fixed term contact
- £DOE plus benefits
- 25 days holiday plus bank holiday’s
- Healthcare Scheme
- Up to 10% annual bonus
- Life Assurance
- Pension
- Free breakfast / lunch on Friday's
**Duties and Responsibilities**:
- Ensuring that the clients, customers, and sales representatives are supported effectively.
- Managing the daily order processing for the sales team, as well as highlighting any anomalies.
- Investigating delays to orders, incorrect pricing, delivery issues and product discrepancies.
- Liaising with internal departments, suppliers, and clients to effectively resolve any issues that may arise.
- Responding to product enquiries and complaints
- Creating and updating the support material for the sales team
- Attending the sales team meetings every 8 weeks
- Ensuring that the drug safety policies and procedures always adhered to correctly.
- Develop and maintain knowledge of the industry, as well as the products within the sales team’s portfolio.
**Experience and Knowledge**:
- Customer Service experience
- Attention to detail to ensure that work is completed accurately
- Good Excel skills
- Available at short notice to start
**Alternatively, to view our other opportunities, please visit our website.
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