Renewals Specialist

4 months ago

Bournemouth, United Kingdom Vitality Full time

**About The Role**:
**Hybrid role -** 2 days a week in the office

**Benefits**:

- Starting salary of £23,000K, rising to £23,500K after probation
- Competitive bonus structure, with OTE of £33,400
- Opportunity for hybrid working, between home and our Bournemouth office.
- 25 days holiday + bank holidays
- Extensive training and development
- Private Health Insurance
- Access to Vitality partners and rewards such as: Apple watch, Amazon Prime, Cinema Tickets and many more.
- Opportunity to go on a holiday of a lifetime for our star performers.

**Renewals Role Responsibilities**:

- Taking inbound calls from our existing customers, answering queries about their product, and assisting with any challenges the customer is facing with the aim of retaining their business.
- Reminding our customers of the benefits available to them, promoting the Vitality Programme.
- Assisting customers with credit control queries such as missed premiums, payment arrangements, direct debit enquiries etc.
- Working to individual targets and maintaining an excellent level of service.

**Renewals Requirements**:

- Passion for great customer service
- Excellent communication skills
- A good level of computer literacy
- Previous experience in customer service or sales would be beneficial, but not essential.

**About Us**:
Vitality is an award-winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We’re the UK insurer and investment provider that rewards people for positive lifestyle choices - a key element of our Shared-value model. With 1.4m UK members and more than 25m globally, we’re out to make the world a healthier, happier place. This applies as much to our people as it does to our members.

Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It’s what we call offering shared values, because a healthy happy team is good for us, good for our members and good for you.

Find out why people love being part of the Vitality Team

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