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Commercial Marketing Squad Lead

3 months ago

London, United Kingdom BT Group Full time

What you’ll be doing

Set the vision and strategy for the customer journey squad Build collaborative partner working relationships around the wider business to understand the broader business goals and deliver on mutual benefit Define the objectives and key results to underpin and track performance of delivery of the initiatives and success measures Define the problem statements for the CLM manager to be able to size/business case the initiatives Prioritize and optimize the initiatives that deliver the strategy Responsible for unlocking and delivering benefits/efficiencies and solving problems in the Squad, with assistance of the squad members as required Communicate the initiatives and priorities and rational to the wider business and Senior Leadership Team Pivot and reprioritize the plan/strategy when required communicating clear rational to the squad and stakeholders

The skills and experience you will have under your belt

Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences  Business acumen: Knowledgeable in business strategy and the drivers of organizational performance, including people drivers of performance and financial literacy (e.g., business KPIs, business cases and customer success)  Problem Solving mindset: ability to frame problems precisely and collaborate with the teams to build meaningful customer and commercial outcomes  Communication: Able to understand what matters to customers, identify business opportunities and influence and inform stakeholders  Decision Making: use data to be able to inform decision making and able to make decisions quickly and effectively when there is no data  Motivate others: Able to motivate and celebrate the successes of the squad as well as encourage to utilize and explore new business tools and capabilities  Customer & commercial Marketing skills: understanding of end to end marketing processes and customer lifecycle management

What's in it for you? What are the benefits?

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. 

Competitive salary 25 days annual leave (plus bank holidays) 10% on target performance bonus Life Assurance Pension scheme if you pay in 5% BT will pay in an additional 10% Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc. 50% off EE mobile pay monthly or SIM only plans Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids 50% discount for friends and family on EE SIM only plans World class training and development opportunities Volunteering days so you can give back to your local community

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’ We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.