Customer Onboarding Specialist

4 months ago

Coventry, United Kingdom Octopus Energy Full time
We have an exciting opportunity to join our amazing team, based in Coventry, in the role of Inbound Brand Ambassador. We need enthusiastic, dedicated people to contribute to the growth of Octopus Energy. You must be an excellent communicator and have top-quality people skills. You must be comfortable presenting products and services over the phone as well as confidently dealing with customer queries and objections. Your main goal as an Inbound Brand Ambassador is to help prospective customers by offering fantastic service with factual information about our offerings and the industry. As an Inbound Brand Ambassador, you will be the first point of contact from Octopus that our potential customers reach out to and, as such, you will be responsible for ensuring you promote the absolute very best of Octopus Energy while always being informative, friendly and acting in the customer's best interests. Salary for the position: £23,400

What you'll do

Lots of prospective new customers who are looking to join Octopus Energy will be calling and you will be the first point of contact.  Speak with potential or existing customers to inform them about our products and services in a friendly manner. Customer service is at the heart of everything we do, so you’ll be super friendly and dedicated to finding out exactly how you can help the customer with the skillset you'll acquire. Be comfortable answering enquiries in volume - you're taking each customer on a journey of discovery.  Onboard customers by assisting them to select the best tariff to suit their needs - you'll become an Octopus product guru

What you'll need

Previous experience working in fast-paced customer service, operations or telesales environments would be advantageous. Clear communicator with a focus on listening and acute attention to detail. Honest, focused, and committed to delivering the highest levels of customer service. Adaptable personal style, able to receive constructive feedback on standards of performance - a willingness to always learn and grow To be a quick learner due to exposure to different areas Be open for a challenge - not all customers that come through are new customers and you may need to support some of our existing customers with their accounts.

Why else you'll love it here

Wondering what the salary for this role is? Just ask us On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit Octopus Energy is a unique culture . An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about We won in 2022, on Glassdoor we were voted and our Group CEO, Greg has recorded and how we empower our people. We’ve also been placed in the Visit our UK perks hub - If this sounds like you and you want to know more, apply now to have a further conversation with someone in our team If you don't have a CV to hand then that's also fine... please attach a short message as your CV just telling us a bit more about you and why you're interested in a career at Octopus Energy If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential.  Need any specific accommodations?  Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magicStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

  • Customer Onboarding Executive

    6 months ago

    Coventry, United Kingdom Imail Comms Ltd. Full time

    **JOB DESCRIPTION AND PERSON SPECIFICATION** **Job Title**: **Customer Onboarding Executive** **Reports to Job Title**: **IT Manager / Director** **Department**: **Service Desk** **Location / Site: Home /Office** **Coventry - 3 days a week office based** **Postion Code**: (HR to Complete) **Intro** **The Role** **In House Training &...

  • Customer Onboarding Specialist

    6 months ago

    Coventry, United Kingdom Octopus Energy Group Full time

    We have an exciting opportunity to join our amazing team, based in Coventry, in the role of Inbound Brand Ambassador. We need enthusiastic, dedicated people to contribute to the growth of Octopus Energy. You must be an excellent communicator and have top-quality people skills. You must be comfortable presenting products and services over the phone as well...

  • Recruitment and Onboarding Business Partner

    5 months ago

    Coventry, United Kingdom Coventry City Council Full time

    About the team we are recruiting to Our Human Resources Service supports the implementation of the Council’s One Coventry Plan and leads on the implementation of our People Plan. Our vision is to be a diverse, innovative and inspiring place to work that enables our people to be themselves whilst performing at the highest levels to support the citizens of...

  • Sales Administration Specialist

    3 weeks ago

    Coventry, Coventry, United Kingdom Zoom Recruitment Full time

    Sales Administration SpecialistWe are seeking a highly skilled Sales Administration Specialist to provide professional support to our Commercial & Technical team. This role will involve working closely with the commercial administration and commercial support manager to ensure seamless day-to-day operations.Key Responsibilities:Management and maintenance of...

  • Technical Activation Specialist

    1 month ago

    Coventry, Coventry, United Kingdom Phocas Ltd Full time

    Unlock the Power of Data Integration with PhocasAs a Technical Activation Specialist at Phocas, you'll play a pivotal role in helping customers integrate their data into our software, unlocking the true value of our solutions. With a strong focus on customer satisfaction, you'll work closely with the Adoption Team to deliver seamless onboarding experiences...

  • Onboarding and Engagement Advisor

    6 months ago

    Coventry, United Kingdom Workpays Full time

    **Position**:Onboarding and Engagement Advisor **Salary**:£24,000 - £26,000 per annum (DOE) **Contract**:Full Time, Permanent **Hours**:Full Time - 37.5 hours/week, flexible over 7 days **Location**: Coventry & Solihull **Reporting to**: Senior Operations Manager **About the Role**: Multiply is a new government-funded programme to help adults improve...

  • Customs & Excise Specialist

    1 week ago

    Coventry, Coventry, United Kingdom Sainsbury's Full time

    Customs & Excise Specialist RoleWe are seeking a highly motivated and detail-oriented Customs & Excise Specialist to join our team at Sainsbury's.Key Responsibilities:Providing accurate and timely completion of HMRC Customs & Excise declarations.Conducting compliance checks on HMRC declarations to ensure legal compliance.Creating monthly worksheets to track...

  • Customer Service Specialist

    2 months ago

    Coventry, United Kingdom CV-Library Full time

    Customer Service Specialist Up to £28,000 Hybrid - 40 hours per week 6-month fixed contract Whitley, Coventry Do you like helping customers? MSX International has the job for you! At MSX we exist to empower movers and makers to thrive in an ever-changing world, by harnessing our expertise and creativity to deliver an exceptional service powered...

  • Customer Contact Specialist

    6 months ago

    Coventry, United Kingdom Listers Full time

    Job Introduction We are recruiting for a Customer Contact Specialist to join our Volkswagen dealership in Coventry. The hours of work are 8:30am to 5:30pm with 1 hour for lunch, Monday to Friday. The successful person will be supported with on target earnings of £30,000. Role and Responsibilities Dealing with Aftersales calls, booking customers vehicles...

  • Customer Service Specialist

    3 weeks ago

    Coventry, Coventry, United Kingdom Fastenal Europe, Ltd. Full time

    About the Role:We are seeking a highly motivated Customer Service Specialist to join our team at Fastenal Europe, Ltd. This exciting opportunity will see you working in a fast-paced warehouse environment, providing exceptional customer service and support to our clients.Key Responsibilities:Handling customer inquiries and resolving issues in a timely and...

  • Customer Service Specialist

    5 months ago

    Coventry, United Kingdom David Kennedy Recruitment Full time

    David Kennedy Recruitment is working with a technology BPO business which is looking to recruit a German-speaking Customer Service Specialist anywhere in Portugal. Position: Customer Service Specialist Location: Work from home in Portugal Employment type: Full-time Remuneration: Base salary **DUTIES AND RESPONSIBILITIES**: - Identify issues the clients...

  • Customer Service Specialist

    5 months ago

    Coventry, United Kingdom Fox ESS Full time

    We are looking for a Customer Service Specialist to assist our customers with technical problems when using our products and services. Your responsibilities would include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator...

  • Customer Service Specialist

    6 months ago

    Coventry, United Kingdom Fox ESS Full time

    We are looking for a Customer Service Specialist to assist our customers with technical problems when using our products and services. Your responsibilities would include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator...

  • Customer Experience Specialist

    1 month ago

    Coventry, Coventry, United Kingdom Caresoft Global Limited Full time

    Job SummaryWe are seeking a skilled Customer Experience Specialist to join our team at Caresoft Global Limited. As a key member of our client experience team, you will be responsible for delivering exceptional customer service and resolving client complaints in a timely and professional manner.Key ResponsibilitiesRespond to client enquiries and complaints in...

  • Customer Support Advisor

    6 months ago

    Coventry, United Kingdom David Kennedy Recruitment Full time

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard a Norwegian-speaking Customer Support Advisor to join their teams in Greece to support an online supplements store clients. Position: Customer Support Advisor Location: Work from home/remote, Greece Employment type: Full-time Remuneration: Base...

  • Customer Experience Specialist

    1 week ago

    Coventry, Coventry, United Kingdom Octopus Energy Full time

    Role Overview: We're seeking a highly skilled and multilingual Energy Specialist to join our dynamic EuroHub operations team. As a key member of our team, you will be responsible for providing exceptional customer service, resolving complex issues, and delivering end-to-end customer experiences.Key Responsibilities:* Provide timely and effective solutions to...

  • Purchasing Specialist

    4 weeks ago

    Coventry, United Kingdom Contechs Full time

    Senior Supply Chain Operations Specialist 18-month initial contract Hybrid working - Whitley, Coventry £Applicants MUST have proof of immediate, on-going and valid eligibility to work full time in the UK and travel within the EU.* I am currently recruiting on behalf of a Luxury Automotive OEM based in Whitley, seeking a Supply Chain Specialist to join...

  • Customer Support Advisor

    6 months ago

    Coventry, United Kingdom David Kennedy Recruitment Full time

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard a German-speaking Customer Support Advisor to join their teams in Greece to support a project related to telecommunications. Position: Customer Support Advisor Location: Work from home/remote, Greece Employment type: Full-time Remuneration: Base...

  • Technical Customer Support Specialist

    2 weeks ago

    Coventry, Coventry, United Kingdom MSX International Full time

    MSX International is a leading provider of industry-leading expertise in mobility.We are currently seeking a Technical Customer Support Specialist to join our team.Job Summary:The Technical Customer Support Specialist will be responsible for providing technical support to customers via multiple channels, including chat and social media.Key...

  • Regional Courier Engagement Specialist

    1 month ago

    Coventry, Coventry, United Kingdom 24-7 Recruitment Services Full time

    24-7 Recruitment Services is proud to partner with a leading National Parcel Delivery Network to recruit Regional Courier Engagement Specialists across the UK. This is a hands-on role requiring travel to your nearest depot, with locations spread throughout the country.Courier Engagement and Support:Serve as the primary point of contact for new couriers,...