Customer Experience Specialist
2 weeks ago
Job Summary
We are seeking a skilled Customer Experience Specialist to join our team at Caresoft Global Limited. As a key member of our client experience team, you will be responsible for delivering exceptional customer service and resolving client complaints in a timely and professional manner.
Key Responsibilities
- Respond to client enquiries and complaints in a knowledgeable and courteous manner
- Introduce customers to our Retailer Network and support them in delivering an exceptional customer experience
- Manage customer, retailer, and third-party contact through various channels, including telephone, email, digital, and letter
- Take ownership of cases from initial contact to final closure
Requirements
- Computer-literate with excellent communication and problem-solving skills
- Ability to work in a fast-paced environment with minimal supervision
- Strong customer service skills with a focus on delivering a high level of customer satisfaction
What We Offer
- Initial 2/4 week training on-site in Coventry, followed by remote work opportunities
- Hybrid working arrangement with two office days per week
- Opportunity to work with a dynamic and energetic team
About Us
Caresoft Global Limited is an equal opportunities employer and welcomes applications from all qualified candidates.
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