Customer Experience Specialist

3 weeks ago


Coventry, Coventry, United Kingdom Bruker Full time

About the Role

Bruker is a leading provider of scientific instruments and high-value analytical and diagnostic solutions. We are seeking a highly skilled Customer Experience Specialist to join our team.

Responsibilities

  • Provide exceptional customer experience through initial inquiry to order entry and cash communication.
  • Receive, track, and prequalify all incoming inquiries from internal and external customers.
  • Assign inquiries to relevant parties and provide internal sales and service support.
  • Monitor and prequalify external customer inquiries, collect and document data, and assign to relevant parties.
  • Support end-to-end communication and provide recommendations for accommodation and travel directions to Bruker locations.
  • Collaborate with the sales and service team to ensure feasibility of quotes and document support.
  • Closed cooperation with the order processing team and support for cash collection process.

Requirements

  • Fluent English language skills, with additional European languages a plus.
  • High school diploma or equivalent required.
  • Significant experience in business administration (minimum 3 years).
  • Hands-on experience with CRM systems appreciated.
  • Knowledge of Microsoft Office applications (Word, Excel, Outlook).

About Bruker

Bruker is a global company with over 8500 employees working at over 90 locations. We offer a range of life science and diagnostics systems and solutions, including preclinical imaging, clinical phenomics research, proteomics, and more.



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