Customer Experience Specialist

1 month ago


Coventry, Coventry, United Kingdom Jaguar & Land Rove Full time

Role Overview

We are seeking a skilled Customer Experience Specialist to join our team at Jaguar & Land Rover. In this role, you will provide technical diagnostic guidance to our retailer network, ensuring prompt and accurate resolutions to vehicle concerns.

Key Responsibilities

  • Provide retailers with technical assistance via messaging/reporting systems, telephone, and video calls.
  • Report emerging concerns within the network.
  • Collaborate with other engineers to resolve complex issues.

Requirements

  • Qualified to a minimum Level 3 in Automotive repair (Mechanical or Electrical).
  • Excellent communication and problem-solving skills.

About Us

Jaguar & Land Rover is a leading manufacturer of luxury vehicles. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.



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