Customer Experience and Quoting Specialist

4 weeks ago


Coventry, Coventry, United Kingdom Bruker Full time

About the Role

The Customer Experience and Quoting Specialist will be the face of Bruker's internal and external customers, responsible for ensuring that customer experience is the core focus from initial inquiry to order entry to cash communication.

Responsibilities

  1. Receive and track all incoming inquiries from internal and external customers
  2. Prequalify and assign inquiries to relevant parties
  3. Provide internal sales and service support
  4. External Customer Inquiries
    1. Monitor and prequalify all incoming inquiries
    2. Collect and document data
    3. Assign inquiries to relevant parties
    4. Support end-to-end communication
    5. Provide recommendations for accommodations and travel directions to Bruker locations

Sales and Service Support

  1. Support tender submissions, including collation of commercial documents
  2. Support creating quotations for systems, accessories, spare parts, consumables, service agreements, relocations, repairs, and billable services
  3. Work closely with technical experts to ensure feasibility of quotes when necessary
  4. Document support, including collecting, filing, and submitting external or internal documents required by customers and auditors
  5. Support cash collection process, including communication with banks and invoice distribution
  6. Coordinate returns of defective material to repair centers
  7. Closed cooperation with order processing team
  8. Support similar features in other regions when language permits, as a backup
  9. Develop excellent working knowledge of Bruker products

Qualifications

  1. Language skills: Fluent English, any additional European language is a plus
  2. High school diploma or equivalent required
  3. Significant experience in business administration (minimum 3 years)
  4. Hands-on experience with CRM appreciated
  5. Knowledge of Microsoft Office applications (Word, Excel, Outlook)


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