Assistant Manager
6 days ago
About The Whisky Exchange
Do you have an interest in the drinks trade? Are you keen to develop your knowledge and expertise in a booming industry? Whether your tipple of choice is wine, spirits or real ale, The Whisky Exchange covers it all. We are a multiple award-winning drinks retailer with an outstanding reputation for range, quality, and able to deliver outstanding customer journeys.
The Opportunity
We have an exciting opportunity for an experienced retail worker to join our Great Portland Street store. As an Assistant Manager your primary role is to support the Shop Manager in all administrative tasks relating to the shop operations, including weekly banking requirements, stock management, setting sales targets, liaising with brands owners/suppliers, and overseeing the training and development of the retail sales team. The ideal candidate is a first-class communicator with a passion for drinks and an eagerness to learn.
THE ROLE INVOLVES MOVING, STRETCHING, LIFTING, BENDING AND CARRYING OF BOXES AND MATERIALS.
Your Unique Contribution
Operations/Floor Management
- Opening and closing the premises
- End of day procedures and ensuring accurate cash management
- Weekly banking management and sales performance reports
- Organizing corporate and private tasting events, and anticipating potential requirements
- Customer service, sales and shop floor activities as required to maintain exceptional standards
- Ensuring all health and safety requirements are met and making corrections where necessary
Team Management
- Prepare and distribute weekly/monthly tasks and DLC to other sales advisors
- Monitor and motivate other sales advisors to work towards store targets
- Maximizing shopper engagement
- Maintaining exceptional customer service standards
- Assisting with product knowledge development of other team members
- Regular staff appraisals and performance reviews
- Arranging product training sessions with suppliers
Stock and Merchandising
- Placing orders, ranging and tracking sales
- Assist with back office operations including stock management, pricing and offers on Defacto
- Ensure that retail and stock room spaces are maintained to professional standard
- Monitoring, replacing and updating visual merchandising displays
Product Knowledge and Personal Development
- Continual development of product awareness and understanding for new and existing ranges
- Liaising with brand representatives as required
- Supporting a culture of continuous improvement
Your Blend of Talent
- Ability to effectively prioritize and delegate tasks; previous management experience preferable
- Passion for spirits, and the drinks industry in general
- Excellent communication and ability to manage a small, dynamic team
- Strong sales track record and able to transfer skills to the drinks sector
- Natural problem solver
- Effective communication skills and ability to enthuse and motivate others
- Exceptional attention to detail
- Solid working knowledge of Microsoft Office suite
- Must have flexibility to work shift patterns during weekdays and weekends
- Fluent written and spoken English
- Professional manner and tidy appearance
- Previous experience in the drinks industry is desirable but not essential.
Key Behaviors
- Resourcefulness
- Collaboration
- Consumer Focus
- Nimble Learning
- Values Differences
- Instils Trust
- Demonstrates Self Awareness
Benefits of joining The Whisky Exchange
Fun Stuff
Staff Discount at The Whisky Exchange | Tastings | Product Education | Access to Events | Cycle to Work Scheme
Serious Stuff
EAP | Great Parental Leave Policies | Life Cover | Private Medical Insurance
Feel Good Stuff
S&R Initiatives | Career Development | Responsib'All Day | Employee Networks | Flexi Work | 33 Days Holiday (including Bank Holidays)
We're committed to diversity and inclusion.
We promote diversity and inclusion throughout our business. In our teams, we proactively foster a diverse work force and an inclusive culture - an environment where we can truly be ourselves.
We will assess your application for this role based on your skills, experiences and achievements, not your gender, age, ethnic or educational background or any other such factors. Please feel free to leave these off your CV and application form if you so wish.
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