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Administrator Receptionist

2 months ago

Eastbourne, United Kingdom Victoria Medical Centre Full time

Job summary

To form an integral part of the front of house and administrative team, contributing to the daily office routine within General Practice. The role shall include various administrative tasks, reception duties and dealing with telephone enquiries.

Main duties of the job

Thefollowing are the core responsibilities of the Administrator Receptionist. There may be, on occasion, a requirement tocarry out other tasks. This will be dependent upon factors such as workload andstaffing levels:

Undertakereception duties when required following protocols and procedures

Greetall patients and visitors in a courteous and polite manner, offering allreasonable assistance

Handlingand processing of prescriptions, ensure all prescription requests are processedand are ready for collection within 3 working days

Bookappointments by telephone and face to face

Receiveand make calls as required. Divert calls to relevant team and deal with generalenquiries and appointment line

UndertakeAdministrative duties - completing of tasks both in EMIS Web and DOCMAN

Registeringof new patients

Scanningand filing of incoming documents and post

Dealwith email queries following protocols and procedures.

Undertakinga range of administrative duties supporting colleagues in the wider team at VMCwhich includes:

-ClinicalCoding and summarising of clinical records

-Deductions

-Incomingand sending of medical notes

-Immunisationsand child health management including monitoring of Antenatal workload andchildhood vaccination

-Redactionsof records

-Dermatologymanagement

About us

About Victoria Medical Centre

We are now settled into our ultra-modern purpose-built premises post-merger - built in 2021. We are a training practice for Foundation doctors and GP trainees, with 30,000 patients, 33 consulting rooms, 2 operating suites and a private suite. We also have a training academy, daily training huddles, clinical meetings, an active PCN. A branch surgery and separate open access mental health hub in the Foundry, both located in the towns main shopping centre.

Our aim is to improve accessibility to healthcare, working with a variety of Health Care professionals within VMC and our Primary Care Network. If you would like to work in a modern GP Practice, enjoy working with technology and keen to improve the future of Healthcare, this is the role for you.

Benefits of working at Victoria Medical Centre:

Enrolment to the NHS Pension Scheme Competitive salary Management support Free access for all staff and their family to our Health and Wellbeing support programme Personal and professional development opportunities Open, caring and positive culture Friendly, supportive team Job description

Job responsibilities

Full job description available upon request - main duties of the PA of GP position are detailed above.

Person Specification

Personal Qualities

Essential

Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure

Knowledge and Skills

Essential

Excellent communication skills (written and oral) Strong IT skills, including audio typing Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedures

Desirable

EMIS / DOCMAN user skills

Experience

Essential

Experience of administrative duties Experience of working with the general public

Desirable

Experience of working in a health care setting as a PA

Other requirements

Essential

Willingness to undertake further training and development Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check