Administrator Receptionist

7 months ago

Eastbourne, United Kingdom Victoria Medical Centre (VMC) Full time

**Full Time position - 37.5 hours per week - Flexibility to work within 7.45am and 6.45pm is required**

**About Victoria Medical Centre**

Victoria Medical Centre (VMC) is a GP Practice in the centre of Old Town, Eastbourne. A branch surgery "The Beacon Practice" and separate open access mental health hub in the Foundry, both located in the Beacon shopping centre are also part of VMC.

Our aim is to improve accessibility to Healthcare, working with a variety of Healthcare professionals within VMC and our Primary Care Network.

If you would like to work in a modern GP Practice, enjoy working with technology and keen to improve the future of Healthcare, this is the role for you.

**Benefits of working at Victoria Medical Centre**:

- Enrolment to the NHS Pension Scheme
- Management support
- Free access for all staff and their family to our Health and Wellbeing support programme
- Personal and professional development opportunities
- Open, caring and positive culture
- Friendly, supportive team

**Overview of the Job**

To form an integral part of the front of house and administrative team, contributing to the daily office routine within General Practice. The role shall include various administrative tasks, reception duties and dealing with telephone enquiries.

The following are part of the core responsibilities of a Administrator Receptionist:

- Undertake reception duties when required following protocols and procedures
- Greet all patients and visitors in a courteous and polite manner, offering all reasonable assistance
- Handling and processing of prescriptions, ensure all prescription requests are processed and are ready for collection within 3 working days
- Book appointments by telephone and face to face
- Receive and make calls as required
- Divert calls to relevant team and deal with general Enquiries and appointment line
- Undertake Administrative duties - completing of tasks both in EMIS Web and DOCMAN
- Registering of new patients
- Scanning and filing of incoming documents and post
- Undertaking a range of administrative duties supporting colleagues in the the wider team at VMC which includes:

- Invite patients in for QoF reviews under the allocated co-morbidly lists assigned
- Invite patients in for seasonal and yearly vaccinations
- Invite patients in for DOAC reviews, PSA blood tests and Gestational Diabetes bloods
- Invite patients in for Spirometry, NHS Health checks and Serious Mental Illness reviews
- 24 Hour Blood Pressure monitor management
- Answer the prescription line and dealing with prescription queries
- Diary recalls
- Arranging blister packs, weekly and monthly requests, post-dating medications
- Sending FP10s to Appliance companies e.g Nutricia, Bullens
- Manage Medicine Management

**Essential Criteria**
- Excellent communication skills (written and oral)
- Experience of administrative duties
- Strong IT skills
- Polite and confident
- Forward thinker
- Working within a team

**Desirable criteria**
- EMIS Clinical System - training will be given if required
- Knowledge of Microsoft Teams, Excel, Word
- Disclosure and Barring Service Check_

**Job Types**: Full-time, Permanent

Pay: £22,369.35 per year

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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