Customer Service Co-ordinator

3 weeks ago


Manchester, United Kingdom Landis+Gyr Full time

 

 

 

 

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2023. With sales of USD 2.0 billion in FY 2023, Landis+Gyr employs around 6,900 talented people across five continents

For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape. 

Join us at Landis+Gyr, where we manage energy better  

As a Customer Service Co-ordinator, you will provide comprehensive commercial support to our Account Managers and external customers.  Your role will involve managing customer orders, overseeing contract management, and ensuring high levels of customer satisfaction. 

 

Key Responsibilities

 

Customer Order Processing

 

  • Compare customer orders to agreed quotations and enter orders into our SAP system, ensuring accuracy to prevent incorrect product production
  • Monitor pending customer orders and maintain updated delivery schedules
  • Place purchase orders for finished products with appropriate third-party suppliers
  • Expedite products to meet customer requirements and ensure on-time delivery
  • Resolve supply issues and escalate to Account Managers when necessary

 

Contract Management

 

  • Understand and manage contractual obligations, minimise contract liabilities, and handling all relevant contract correspondence
  • Communicate effectively with Account Managers and customers to manage performance and resolve issues

 

Office Systems/Processes/Reports

 

  • Develop and adhere to procedures for each designated process and customer account
  • Prepare and deliver timely customer and management reports
  • Manage customer complaints, ensuring timely resolution
  • Provide administrative support to other business areas as needed

 

Key Performance Indicators

 

  • Timely compilation of reports, including on-time delivery, order intake, customer complaints, and contract reports
  • Maintain high levels of customer awareness and satisfaction by processing orders within agreed timescales and resolving complaints effectively
  • Analyse customer complaints to drive internal process improvements

 

Desired Experience

 

  • Proficiency in SAP and Microsoft Office
  • Understanding of the utilities market and customer operating frameworks
  • Commercial and basic legal awareness related to contracts
  • Strong communication and organisational skills
  • Previous experience in customer service is advantageous

 

If you are passionate about customer service and have the skills and experience we are looking for, we would love to hear from you.  Join us and be part of a supportive and collaborative team. #LI-AA1

 

We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.



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