Customer Service Co-ordinator
3 weeks ago
Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2023. With sales of USD 2.0 billion in FY 2023, Landis+Gyr employs around 6,900 talented people across five continents .
For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape.
Join us at Landis+Gyr, where we manage energy better
As a Customer Service Co-ordinator, you will provide comprehensive commercial support to our Account Managers and external customers. Your role will involve managing customer orders, overseeing contract management, and ensuring high levels of customer satisfaction.
Key Responsibilities
Customer Order Processing
- Compare customer orders to agreed quotations and enter orders into our SAP system, ensuring accuracy to prevent incorrect product production
- Monitor pending customer orders and maintain updated delivery schedules
- Place purchase orders for finished products with appropriate third-party suppliers
- Expedite products to meet customer requirements and ensure on-time delivery
- Resolve supply issues and escalate to Account Managers when necessary
Contract Management
- Understand and manage contractual obligations, minimise contract liabilities, and handling all relevant contract correspondence
- Communicate effectively with Account Managers and customers to manage performance and resolve issues
Office Systems/Processes/Reports
- Develop and adhere to procedures for each designated process and customer account
- Prepare and deliver timely customer and management reports
- Manage customer complaints, ensuring timely resolution
- Provide administrative support to other business areas as needed
Key Performance Indicators
- Timely compilation of reports, including on-time delivery, order intake, customer complaints, and contract reports
- Maintain high levels of customer awareness and satisfaction by processing orders within agreed timescales and resolving complaints effectively
- Analyse customer complaints to drive internal process improvements
Desired Experience
- Proficiency in SAP and Microsoft Office
- Understanding of the utilities market and customer operating frameworks
- Commercial and basic legal awareness related to contracts
- Strong communication and organisational skills
- Previous experience in customer service is advantageous
If you are passionate about customer service and have the skills and experience we are looking for, we would love to hear from you. Join us and be part of a supportive and collaborative team. #LI-AA1
We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.
-
Customer Service Co-ordinator
3 months ago
Manchester, United Kingdom Avidity Full timeOverview: **Customer Service Co-Ordinator** **Location - Manchester(Ideally Dukinfield)** **12 months fixed term role(could lead to longer term opportunities), Full time** **Salary - upto £23.5k per annum plus performance related bonus** Do you have strong customer service experience and enjoy being on the phone? Our Unilever team are looking for a...
-
Customer Care Co-ordinator
3 months ago
Manchester, United Kingdom Renaker Build Limited Full time**General Purpose** - To co ordinate defect works for the aftercare department, investigating and rectifying any defects for clients in their new homes for the 2 year warranty period. **Duties and Responsibilities** - Update inhouse snagging system (Snagmaster) - Create and maintain defect log sheet - Appoint works and maintain handyman & contractors...
-
Customs & Excise Co-ordinator
3 months ago
Manchester, United Kingdom Kinaxia Logistics & Fulfilment Full timeKinaxia Logistics are recruiting a Customs & Excise Co-Ordinator to join their team at their site in Manchester. The Customs & Excise Co-Ordinator will be responsible for processing customs & excise legal documentation in the context of support of the bonded warehouses and the performance criteria against customer agreed key performance indicators and HRMC...
-
Transport and Sales Co-ordinator
5 months ago
Manchester, United Kingdom IES Utilities Group ltd Full time**Company Description** URNW LTD is a supplier of recycled aggregates and bulk haulage. With forty years of collaborative experience in the industry, we prioritize PDQ - Price, Delivery, and Quality. We take pride in providing exceptional service to our customers. **Role Description** This is a full-time on-site role as a Transport and Sales Co-Ordinator...
-
Internal Sales Co-ordinator
3 months ago
Manchester, United Kingdom McGregor Recruitment Full time**INTERNAL SALES CO-ORDINATOR - £28 - 30K** **Monday to Friday 9 till 5 - Finish at 4pm every Friday!** Our client is a market leader with over 50 years’ experience. They specialise in chemical ingredients with various industries in the UK and overseas. They are now looking to add a new member to their Team. The role will be office based and report...
-
Fleet Co-ordinator
3 months ago
Manchester, United Kingdom Coop Full time**Fleet Co-ordinator** £23,400 plus excellent benefits (Work Level 6C) Manchester city centre. In this role you’ll work in a hybrid way, splitting your time between home and the office (find out more about our Hybrid Working Policy at colleagues.coop.co.uk/hybrid-working-policy) 12-month fixed term contract We’re looking for a Fleet Co-ordinator to...
-
Events Co-ordinator
5 months ago
Manchester, United Kingdom Page Personnel Full timeA fantastic opportunity to grow with a professional body organisation - Fully remote fully, must be able to travel around the Northwest **About Our Client**: We are a well-established professional body organisation. Known for being industry experts the company prides itself on providing excellent service to its members. The role of the events Co-Ordinator...
-
Customer Feedback Co-ordinator
1 month ago
Manchester, United Kingdom Great Places Housing Group Full timeCustomer Feedback Co-ordinator You’ll act as the main contact for customers wishing to pass on feedback and will oversee, record, investigate and respond to complaint cases received by the Group. The role involves liaising between the customer and service teams, ensuring that all customers are treated fairly and the appropriate remedies and resolutions...
-
Nhs Care Co-ordinator
3 months ago
Manchester, United Kingdom Broughton Health Alliance Primary Care Network Full timeJOB TITLE: CARE CO-ORDINATOR **REPORTS TO: PCN Manager** **HOURS: TBA per week (Morning / Afternoon / Evening)** **SALARY: Under A.R.R.S. and based on Agenda for Change (up to Band 4)** **Job Summary**: Care co-ordinators play an important role within a PCN to proactively identify and work with people, including the frail/elderly and those with long-term...
-
Event Co-ordinator
3 months ago
Manchester, United Kingdom Gibbs Hybrid Full timeEvent Co-ordinator - PAYE - Manchester Gibbs Hybrid is looking for an accomplished Event Co-ordinator to work full time onsite with a client in the Manchester area. You will team lead and coordinate training activities for a client planned outage period, covering 25 training topics and approx 170 people. The Event Coordinator will communicate this timetable...
-
Facilities Management Co-ordinator
2 months ago
Manchester, United Kingdom Coop Full time**Facilities Management Co-ordinator** £30,000 - £35,000 plus excellent benefits (Work Level 6A) Manchester City Centre (Hybrid) We’re looking for a full-time Facilities Management (FM) Co-ordinator to join our property team and support the facilities management for our non-trading estate's portfolio. We have around 2,500 units across more than 1,000...
-
Sales Co-ordinator
3 months ago
Manchester, United Kingdom Page Personnel Full timeA market leading company offering progression and flexibility - Hybrid working! **About Our Client**: Based in Manchester, this client is a well established e-commerce retail business that have seen rapid growth and require somebody to come in and continue to deliver a high quality service. **The responsibilities of the **Sales Co-Ordinator** role will...
-
Workflow Co-ordinator
5 months ago
Manchester, United Kingdom Mitie Full time**Job Overview**: The Workflow Co-Ordinator will manage a complex workflow of a delivery task from cradle to grave. Using the latest software, co-ordinate the workflow of tasks across functional departments, identifying and solving blockages along the workflow route to achieve optimum success for customer delivery and business continuity. This will range...
-
Customer Voice Support Co-ordinator
2 weeks ago
Manchester, United Kingdom MSV Housing Group Full timeHours of Work: 35 per week Closing date: 13th September 2024 Interviews: 27th September 2024We are looking to recruit an enthusiastic individual to join our Customer Voice and Influence team. Reporting to our Head of Customer Voice and Influence, our Customer Voice Support Coordinator will support the delivery of opportunities for customers and provide...
-
Photography Co-ordinator
5 months ago
Manchester, United Kingdom Encore Recruitment Full time**Photography Co-Ordinator** **Manchester** We are looking for a Photography Co-Ordinator in the Home Furnishings industry. Your role will be to manage the growing photographic requirements for the business, ranging from insert and packaging images to the latest e-Commerce requirements, using current and new technology. **You will be**: - Manage the...
-
Customer Relations Support Co-ordinator
5 months ago
Manchester, United Kingdom Markerstudy Full timeOverview: **Job Title**: Customer Relations Support Co-ordinator **Locations**: Manchester or Tunbridge Wells (hybrid working) **Role overview** Working in the Customer Relations team, you will provide administration support to ensure the effective resolution of complaint cases as well as resolution of less complex cases within agreed standards and FCA...
-
Office Co-ordinator
3 months ago
Manchester, United Kingdom PRGX Global, Inc Full time**Job title**: Office Co-ordinator. **Location**: Manchester - 5 days per week. **Hours**: Part time. 5 hours per day. **Role summary**: Being an Office Co-ordinator at PRGX is an incredibly rewarding role where no day is the same and your responsibilities will change as the business grows. You will be at the forefront of helping promote and embed our PRGX...
-
Project Co-ordinator
3 months ago
Manchester, United Kingdom The University of Manchester Full timeA Project Co-Ordinator is required to work across the National Centre for Research Methods (NCRM) and UK Anonymisation Network (UKAN). The role will involve providing administration project co-ordination to the NCRM and UKAN. In addition to this the post holder will also need to provide direct support to the PI (Professor Mark Elliot) on any ad hoc research...
-
Asbestos Compliance Co-ordinator
2 months ago
Manchester, United Kingdom Co-op Full timeWe’re looking for an Asbestos Compliance Coordinator to join our Compliance team and help us make sure that our Co-op is fully compliant with asbestos regulations. You’ll support the delivery of asbestos compliance management in our food, funeralcare, logistics and corporate estate areas. You’ll be pivotal in making sure that we’re optimising our...
-
Care Co-ordinator
8 hours ago
Manchester, United Kingdom Jupiter Recruitment Full timeA fantastic new job opportunity has arisen for a committed Care Co-ordinator to work in an amazing nursing home based in the Partington, Manchester area. You will be working for one of UK's leading health care providersThis special nursing home has been designed for the needs of people living with dementiaTo be considered for this position you must have an...