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Customer Service Associate
1 month ago
Job Title: Customer Service Associate
Location: Brighton
Company: 8Bits
About Us:
8Bits is a leading entertainment management company based in Brighton, renowned for providing innovative products and exceptional customer experiences. We are dedicated to delivering top-notch service and are currently looking for a passionate and professional Customer Service Associate to join our team.
Role Overview:
Do you excel at delivering excellent customer service and solving problems? As a Customer Service Associate at 8Bits, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a positive experience. Your role will be crucial in upholding our high standards of customer service and enhancing our brand’s reputation.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and in-person with professionalism and efficiency.
- Provide accurate information about products, services, and store policies.
- Address and resolve customer complaints and issues promptly and effectively.
- Process returns, exchanges, and refunds in accordance with company policies.
- Maintain a thorough understanding of our products and services to assist customers effectively.
- Document customer interactions and feedback to assist with quality improvement.
- Support the sales team by providing information and assistance to enhance customer satisfaction.
- Assist with store operations, including stocking shelves and maintaining store presentation as needed.
- Collaborate with team members to ensure a cohesive and supportive work environment.
- Uphold company policies and procedures while maintaining a high level of customer service.
What We’re Looking For:
- Previous experience in customer service or a similar role is preferred but not required.
- Excellent communication and interpersonal skills with a friendly and professional demeanor.
- Strong problem-solving abilities and a proactive approach to resolving customer issues.
- Ability to handle multiple tasks and manage time effectively.
- Basic knowledge of retail operations and point-of-sale systems is a plus.
- Flexibility to work various shifts, including evenings and weekends.
- A positive attitude, strong work ethic, and ability to work well both independently and as part of a team.
- A passion for delivering great customer service and contributing to a positive customer experience.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and supportive environment.
- Hands-on experience in customer service within the entertainment industry.
- A friendly and collaborative team atmosphere.
- Opportunities for growth and development within the company.
How to Apply:
To be considered for the position, please send your CV and a cover letter detailing your interest and relevant experience.
